Manager, Product Operations and Enablement

The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.

As the Manager, Product Operations and Enablement within Colleague Product Management (CPM), you will play a critical role in driving organizational effectiveness, operational rigor, and strategic alignment across the Colleague Experience Group (CEG) product organization.

Reporting directly to the Vice President of Colleague Product Management, this role operates at the center of the organization—ensuring clarity of priorities, visibility into performance, and consistency in how teams plan, deliver, and measure outcomes. You will lead the definition and management of product scorecards, track delivery against the CEG strategy, and reinforce best-in-class product ways of working across a complex, matrixed environment.

In addition to leading product operations, you will serve as a trusted strategic partner to the Vice President of Colleague Product Management—driving business management activities, leadership cadence, and executive-level storytelling to enable effective execution across the product organization. This includes partnering closely with senior leaders and peers across CEG, Technology, and the broader enterprise to ensure alignment, effective decision-making, and seamless execution of priorities.

This is a high-impact role for someone who thrives in fast-paced environments, anticipates needs, and brings structure, clarity, and momentum to complex organizations.

Responsibilities

• Define and manage product scorecards and performance metrics, ensuring clear measurement of delivery against CEG strategy and value realization

• Establish and run product operating rhythms, including quarterly planning, roadmap tracking, and business reviews, driving alignment and execution across teams

• Drive consistency in product ways of working, including intake, prioritization, delivery tracking, and cross-team coordination

• Develop and deliver exceptional executive-level storytelling, producing clear, concise, and compelling narratives across presentations, product reviews, and strategic communications that distill complex topics into actionable insights for senior leadership

• Identify gaps in execution and drive process improvements through tools and frameworks to increase organizational effectiveness and speed to delivery

• Partner across Product, Digital Experience, AI/Data, and Technology to ensure alignment on priorities, dependencies, and outcomes

• Drive business management and operational execution for the product organization, including leadership meetings, strategic planning, and key initiatives

• Proactively manage priorities, risks, and follow-ups across the product organization, ensuring seamless execution and effective decision-making

• Drive transparency, accountability, and organizational effectiveness, fostering a culture of discipline, simplicity, and continuous improvement across the organization

Qualifications

• 5–8 years of experience in product operations, business operations, Chief of Staff, or strategy roles within a fast-paced, complex organization

• Proven experience supporting senior leaders in high-visibility roles, with strong judgment and discretion

• Strong program management and organizational skills, with the ability to manage multiple priorities and drive execution in a matrixed environment

• Exceptional communication and storytelling skills, with experience developing executive-ready materials and distilling complex topics

• Strong analytical mindset, with experience defining metrics, tracking performance, and driving insights

• Ability to influence without authority, building strong relationships across diverse teams and functions

• High level of professionalism, integrity, and discretion in handling sensitive and confidential information

• Self-starter with strong ownership mindset, able to operate effectively in ambiguous and fast-moving environments

• Experience in product organizations or digital product environments preferred

• Familiarity with product lifecycle tools, planning processes, and operating models

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.