“My team and my managers see SupportLogic as their cockpit, I’m flying a plane. This is the cockpit.”
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Careers
Are you excited by the challenge of transforming the Support space using modern technologies to make jobs, lives, and teams happier and more efficient? Please let us know which of our roles excites you and we can explore opportunities to work together!
Why join SupportLogic?
We’re a remote-first diverse team of down-to-earth people collaborating to define and build the category of Support Experience.
Remote First: We’re collaborative and transparent. We live on Slack and embrace the culture of freedom and balance.
We Put You First: We truly care about our people – from 100% paid healthcare to unlimited PTO policies.
Create a Category: We’re the pioneers of Support Experience, paving the way for a new world of customer care.
Growth and opportunity: We roll up our sleeves to get things done. Want to learn something new?
Go for it.
Our Values
Authenticity is at the core of who we are, and we authentically live and breathe our values every day in our interactions with each other, with our customers, and with how we build products to best service our customers’ needs.
Foundation of Trust
We operate with the best intent and assume the same from others.
We communicate transparently in all situations.
People-First Innovation
We exist to make people’s careers and lives better. We put our users into the heart of our products. We celebrate the uniquenesses in the diversity of our people.
Insight Drives Decisions
We develop our products, people, and relationships based on data. We believe unbiased data drives informed decision making.
Conscientious (of the world around us and our impact on it)
We know our products have the power to change lives, and we take that seriously. We believe that our customers, our people, and our planet are invaluable resources.
We’re guided by north star goals.
We dream big!
Driven by a diverse and inclusive team
Support teams are diverse, therefore our team’s reflection of our users helps us to properly understand and build the products our customers need. We welcome new people with humor, information, and understanding, and our dedication to inclusivity means that we hire people who make us a better place to be for everyone.
Benefits
We care about our people, and cover premiums for medical, life, and disability insurance. We are making long-term investments in our people and their families, and we want health and prosperity to be a long-term benefit of being a part of SupportLogic.
Healthcare
Premium medical, dental, and vision for employees + their families is fully covered. Plus, we have FSA, Teledoc, an EAP, and more – your health is our top priority and we want you at the top of your game.
401k match
After 3 months, we match 100% on the first 1% and 50% of the next 5%. For a total of 3.5%. We’re helping you to invest in your future.
Unlimited PTO
We encourage unplugged breaks and also have 12 company holidays and a week off at the end of the year.
Employee Referral
Our employees get $4000 for referring great people to our company. We love when our people support our growth.
Remote Company Activities
We find creative ways to collaborate, laugh, and work together. Our cross-functional teams work well together and love silly fun.
Our Executive Team
Krishna Raj Raja
Krishna Raj Raja
Founder & CEO
Krishna founded SupportLogic to help transform the role of customer support, bringing a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization.
After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.
Judith Platz
Judith Platz
Chief Customer Officer
“Support and success leaders are in a renaissance period where they can repaint their future. SupportLogic changes the game for high-performing organizations and enables them to shift from reactive to proactive service delivery.”
Judith has built and transformed customer support delivery organizations for more than two decades. Prior to SupportLogic, she was Senior Vice President, Salesforce Support. Previously, she served as Vice President of Research and Advisory at TSIA and earlier she held senior leadership roles in customer support, services and solutions at Infor and Oracle.
Karan Sood
Karan Sood
Chief Product Officer
“Support experience management is a quickly emerging category with a very large market opportunity. We’ve built a great product with a fantastic team and are fortunate to have incredible enterprise customers. I look forward to building innovative solutions and helping to drive SupportLogic’s next phase of growth.”
Sood brings more than two decades of experience in leading product organizations that build and deliver industry-leading applications for CX-focused companies. Sood previously served as Chief Product and Technology Officer at In Mind Cloud, a vertical SaaS startup for the manufacturing industry. Prior to In Mind Cloud, Sood served in various senior leadership roles of growing scope at SAP.
Joe Andrews
Joe Andrews
Chief Marketing Officer
“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. SupportLogic helps companies mine this data at scale and unlock its value for customers.”
Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to SupportLogic, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit.