Non-Technical Customer Support Associate

OneFluke Customer Care Support Representative Position

Location: Onsite | Everett, WA

Schedule: Monday-Friday | 06:30 AM – 03:00 PM

This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience.

We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Experience with customer and distributor calls, knowledge of Fluke tools and processes, and a history using Fluke's software services for customer interactions, distributor quotes, service questions and more.

Please note: This position is required to be onsite and does not offer the option for remote or hybrid work.

Key Responsibilities:

• Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.

• Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.

• We Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.

• Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.

• Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).

• Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.

Requirements:

• Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.

• Excellent communication—both written and verbal.

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus.

• Highly organized, detail-oriented, and dependable.

• Self-motivated and effective working independently or with a team.

• Consistent, punctual attendance, and comfort working at a computer for extended periods.