Partner Success Model

Spotnana Technology

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Partner success model

Discover how Spotnana provides support to help our partners succeed.

• Become a partner

Achieving tight strategic alignment

We believe in the value of building a strong foundation:

• Executive alignment – prior to signing an agreement, we take time to understand your goals and resources, develop a joint business plan, and align on commercials.

• Product workshop – we dedicate time to answering your integration questions and identifying any product gaps we need to address to support a successful launch.

• TMC partner selection – should you need servicing assistance, we will introduce you to the TMC partners who are best equipped to support your goals.

Delivering a seamless implementation

Program management

Spotnana assigns a program manager to serve as a single point of contact for questions, advice, and support.

Technical assistance

We provide staging and production sites and support you throughout the integration and testing process.

Supporting a flawless launch

Spotnana trains every part of your organization to ensure you’re ready to drive revenue. Key focal areas include:

• Sales enablement – we train your sellers on travel fundamentals and the specific, unique capabilities of our platform.

• Customer success enablement – we teach your teams how to deploy Spotnana and communicate best practices.

• Agent enablement – we ensure agents are trained and ready to serve your customers.

Providing ongoing support and assistance

Spotnana actively helps our partners achieve their goals over the long term. Key investments include:

• Partner success – we assign a Partner Success Manager to oversee our relationship, keep you up to date on our roadmap, and address any issues that may arise.

• Technical support – we provide a Level 2 support team that operates as a resource and escalation point for your support teams.

• Ongoing enablement – we help your teams stay current with our rapid delivery of new product capabilities.