Premium Services Accelerate AppSec program success while maintaining seamless developer experience.
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Checkmarx
Premium Support
Improve security outcomes and maximize return on investment with proactive technical support.
Rapid Technical Support
Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.
Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours.
Tailored Customer Success
Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.
Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.
Proactive Assistance
Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.
Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more.
Compare Premium Support
Table’s title or description
Service description
Service description
Standard Support
Premium support
Support Service
Support Service
Service level
Automated
Personalized
Standard
Prioritized
Root cause analysis oversight
Support Team
Support Team
Escalation manager
Technical Support Response Time
Technical Support Response Time
P1 (Critical)
6 hours
2 hours
P2 (Severe Impact)
12 hours
4 hours
P3 (Minor Impact)
2 business days
2 business days
Coverage
Working hours, business days
24/7
Productivity Booster
Productivity Booster
Customer success
Personalized
Proactive AppSec metrics & usage
Partial
Periodic business review
Environment reviews
Roadmap reviews
Partial
Proactive Technical & Operational Support
Proactive Technical & Operational Support
Business hour support & standard SLAs
24/7 support availability
Customer success
Not personalized
Customer success
Talk to an AppSec Expert
Take the Next Step in Your AppSec Journey
Whether you’re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program.
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