Product Design Intern, Conversation Intelligence

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

We seek driven designers to shape the future of AI Agent products at Cresta. Whether it's automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences.

As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences.

Responsibilities:

• You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas.

• You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them.

• You're actively involved in defining product strategy and feature requirements.

• You'll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability.

• You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales.

• You’ll be the design advocate and push for the highest quality of the polish.

• You’ll constantly identify areas of opportunities and future work for the products.

• You’ll have good judgment of when to ship: perfect is the enemy of good.

Qualifications We Value:

• Bachelor's degree or equivalent in UX Design, HCI, or a related field.

• Experience with designing AI Agents, Virtual Agents, or Conversational AI.

• Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms

• Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.

• Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes

• Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research).

• Have a deep curiosity about the underlying tech of our products.

Perks & Benefits:

• $30-$50 per hour subject to taxes

• Lunch can be expensed (up to $25) while working in the office.

• PT0: 4 days

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]