Product & Experience - Business Management - Associate

Join our Consumer & Community Banking Business Management team, and optimize business performance by helping to promote key initiatives.

Job summary
As an Associate in the Consumer & Community Banking Business Management team, you will play a key role in supporting Legal Regulatory Change Management, process mapping, project management, and data analytics initiatives. This is a dynamic, high-impact position that offers the opportunity to collaborate with stakeholders across Risk, Technology, and Controls, and to help foster business performance and compliance.

Job responsibilities

• Assist in tracking, analyzing, and implementing legal and regulatory changes impacting business processes. Ensure timely updates and compliance within the Legal Regulatory Change Management space.

• Develop, update, and maintain process maps to document business procedures and identify areas for improvement.

• Manage and deliver key work streams and tasks, ensuring projects are completed on time and meet business objectives.

• Collect, analyze, and interpret data to support business decisions, process improvements, and reporting requirements.

• Communicate effectively with business partners to understand project needs, promote next steps, and support audit, regulatory, and compliance deliverables.

• Prepare presentations, reports, and dashboards using Excel and PowerPoint. Maintain internal resources and documentation on collaboration sites such as SharePoint.

• Participate in initiatives to simplify, improve, and add value to existing business processes.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business, Finance, Economics, or related field

• At least 2 years of experience in business management, project management, process mapping, or compliance/audit roles

• Advanced analytical skills and experience with data analysis

• Excellent communication, organization, and time management skills

• Intermediate to advanced proficiency in MS Office (Excel, PowerPoint, Word, SharePoint)

• Ability to work independently, manage multiple priorities, and meet tight deadlines

• Attention to detail and commitment to high-quality work

• Self-motivated, proactive, and collaborative team player

Preferred qualifications, capabilities, and skills

• At least 2 years of experience in controls, risk management, process improvement, or related roles

• Experience supporting Legal Regulatory Change Management or similar compliance functions

• Familiarity with low-code automation solutions and process improvement methodologies

• Experience working in a regulated environment or with support functions such as operations, controls, or information management