Product Site Reliability Engineer

About InvoiceCloud:

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.

Job Details

InvoiceCloud is seeking a highly skilled Product SRE to strengthen the reliability, performance, and scalability of our cloud-based payment and billing platform. This is a senior individual contributor role responsible for designing, building, and operating resilient .NET-based services while ensuring strong observability, rapid incident response, and continuous reliability improvements.

The Product SRE partners closely with Engineering, Platform, DevOps, and Product teams to embed reliability into system design, deployment, and operations. This role carries accountability for production stability and performance without people management responsibility.

Success Profile

At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.

Ownership

• Owns reliability, performance, and stability outcomes for assigned product services in production.

• Acts as an incident responder for critical production issues, leading investigation, mitigation, and resolution.

• Takes accountability for live debugging, root-cause analysis, and corrective actions across environments.

• Ensures systems meet defined reliability, scalability, and availability expectations.

Drives Efficiency

• Develops and maintains scalable .NET and C# services with a focus on performance, resilience, and maintainability.

• Implements and improves CI/CD pipelines, deployment automation, and operational workflows.

• Uses performance monitoring tools such as New Relic, ElasticSearch, and AppDynamics to proactively identify and resolve issues.

• Standardizes observability, alerting, and response practices to reduce mean time to detection and resolution.

Results Driven

• Delivers measurable improvements in system uptime, latency, throughput, and incident reduction.

• Ensures production incidents are resolved quickly and do not recur through preventive engineering.

• Performs rigorous code reviews, unit testing, and validation to ensure high-quality, production-ready code.

• Supports reliable releases by validating readiness and monitoring post-deployment behavior.

Innovative

• Designs and implements cloud-native solutions using Azure services, containers, and Kubernetes.

• Builds and optimizes Functions, batch processes, and message queues to support scalable, resilient data processing.

• Applies automation and AI-enabled analysis to accelerate incident diagnostics, performance tuning, and anomaly detection.

• Continuously improves system architecture, tooling, and workflows as platform scale and complexity increase.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience

• 5+ years of professional experience in software development with strong expertise in .NET, C#, and VB.NET

• Minimum 3 years of hands-on experience with performance monitoring tools such as New Relic, ElasticSearch, or AppDynamics

• At least 3 years of experience with DevOps practices, including CI/CD pipelines, automated deployments, and infrastructure automation

• Strong experience with Azure cloud services and cloud-native application development

• Hands-on experience with Kubernetes for managing containerized applications and microservices

• Proven ability to perform live debugging and resolve production issues in real time

• Strong experience with code reviews, unit testing, and maintaining high-quality code standards

• Experience designing and implementing Functions, batch jobs, and message queues

• Ability to operate under pressure and take ownership of critical production incidents

• Strong problem-solving and analytical skills

• Excellent written and verbal communication skills with the ability to collaborate across teams

Preferred Qualifications

• Experience working in Agile development environments

• Certifications in Azure, DevOps, or related technologies

• Familiarity with additional cloud platforms or container orchestration tools

• Experience supporting fintech, payments, or other high-throughput transactional systems

Benefits

We offer a comprehensive and competitive benefits program designed to support the wellbeing, growth, and work–life balance of our India team members:

• Health & Wellness Coverage: Comprehensive medical insurance for employees and their families, including spouse, children, and parents.

• Leave & Time Off: Generous paid time off (PTO), and public holidays, along with flexibility for personal and family needs.

• Parental Benefits: Paid maternity and paternity leave, along with additional family support programs for new parents.

• Recognition & Rewards: Participation in global and local recognition programs that celebrate contributions and milestones.

• Employee Engagement & Culture: Access to Employee Resource Groups (ERGs), team events, and volunteering initiatives that promote inclusion and community. 

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [email protected].

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