Product Support
Create a free account to apply in seconds
Product Support
Experience Nutanix's award-winning proactive, predictive and personalized product support
Quick Reference Guide
Login to Portal
Recognized leader in customer satisfaction
Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success.
Read more about Nutanix Support: Leading the Way in Customer Experience.
Average Net Promoter Score of 90+ from 2013-2022
• Nutanix:Support Services
26 February 2019
Best Web Support Sites in 2016, 2018, 2020, 2021 & 2022
• Nutanix:Support Services
26 February 2019
Awarded Excellence in Customer Service Award for nine consecutive years
• Nutanix:Support Services
26 February 2019
Best Practices in Knowledge Management award
• Nutanix:Support Services
26 February 2019
CEMPRO Award: three-time winner
• Nutanix:Support Services
26 February 2019
Nutanix POC/Trial for Our Existing Customers
Take advantage of our new Nutanix POC/Trial to request Nutanix software trial licenses or a demo session within the Nutanix-hosted environment directly from our Support Portal. Trial licenses may be requested for up to 30 days, with an option to extend to a maximum of 60 days. Apply these trial licenses onto your cluster, and during the ongoing trial, you can subscribe to the licenses from one central location within the Support Portal
Support Programs Focused on Your Success
Product Support Programs
Reach experts accountable for your solution support.
29 January 2025
Premium Add-On Support Programs
30 January 2025
Technology Partner Support Program
Nutanix and its strategic partners offer support programs designed with your needs in mind, ensuring a seamless experience. Experience "No-Worry" support today!
Find the right Partner Support
Behind the Voice: Support Stories of Nutanix
Testimonials
Hear what our amazing customers have to say about our support:
One of our key decision points in choosing Nutanix was its support organization. Nutanix has by and far the best support of any IT organization that I've ever worked with.
Brian Oamek,
Senior Cloud Architect at Trek Bicycle
Nutanix sets a new standard for support. There is only one other vendor of mine that is even close. I'm thrilled to see your company growing like crazy, it will force some of the big companies to take notice and play nice.
Richard Draut,
IT Manager, Southwest Electronic Enegery Corporation
The support from your team has been absolutely fantastic. Nutanix sets the benchmark for support. We simply don't get that level of support from the previous incumbent vendors.
Pete Sayers,
IT Manager, South Taranaki District Council
I've been in the business a while and what I've noticed is that Nutanix support is one of the best out there. You log a low priority ticket and it gets picked up in 15 minutes and somebody is calling you to fix it.
Kawa Farid,
Director, Infrastructure & Operations at Hyundai Australia
• Alt
• Alt
• •
Ten Global and Regional Support Centers, 24x7x365 in 20 Languages
Our support engineers average 10 years’ experience, and carry multiple industry certifications in virtualization (AHV, ESXi and Hyper V), networking, Unix administration and various enterprise applications (SQL, Exchange, VDI, backup) to help resolve issues all the way through your application stack. Get the details on how we support your Nutanix solution.
Download Support Program Guide
Additional Resources
Support Policies and FAQs
24 December 2024