Professional Services ConsultantBengaluru - India
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Professional Services Consultant - US
United States (Remote)
Overview
OLOID is redefining workplace identity and access. We work with some of the world’s largest enterprises to modernize their frontlines, and we’re looking for a Professional Services Consultant to help us bring that transformation to life.
As a key member of our team, you’ll serve as the primary point of contact for onboarding and deploying OLOID solutions across a customer base that includes Fortune 500 companies. You will own the post-sale engagement journey, ensuring successful onboarding, solution configuration, and customization tailored to each customer's unique operational needs.
Role and Responsibilities
• To drive requirement gathering workshops to understand the client’s environment and how the proposed solution intends to address the pain areas.
• Implement customer-relevant configurations in various OLOID solutions and to establish linkages to multiple line-of-business applications.
• To maintain Program Management control & oversight on large deployments and to maintain focus on creation of scope definition documents, capturing business requirements, obtaining sign-offs, tracking milestones, reporting and capturing updates in Project Management / Professional Services automation tools.
• Monitor and analyze system logs, performance metrics, and alerts to proactively identify and resolve system issues.
• Collaborate with product and infrastructure teams to ensure seamless integration and optimal performance of the deployed solution.
• Coordinate with the functional and product engineering teams for the system changes and release management as applicable.
• Maintain system security by managing accounts, roles, and authorizations according to security standard policies.
• Provide product training to customer’s core team and maintain oversight during the program rollout cycle.
• Troubleshoot related incidents and problems, working closely with the product team to resolve issues in a timely manner.
Skills and Qualifications
• Bachelor’s degree or equivalent in engineering / information systems / computer applications or equivalent.
• 5-6 years of experience. 3-4 years+ of relevant experience in external customer-facing SaaS project implementation programs.
• Working knowledge of enterprise SaaS applications, deployment methodologies, RestAPI integration approaches
• Understanding and analyzing Customer Business Processes / Requirements.
• Experience in Project and program management practices and methodologies.
• Excellent interpersonal, presentation, professional writing and communication skills.
• Past experience in the Cybersecurity/Identity Access Management domain will be a plus
Other Details
Position Type: Full-time
Travel Required: Need based