Project | Consultant
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Project | Consultant
Job Category: Non-Technical
Department: Projects
Job Location: Indore
Experience: 4+ years
About the Role: We are looking for a Project Consultant who will be responsible for managing and delivering successful ERP implementations for educational institutions. The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.
Key Responsibilities:
• Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
• Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.
• Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
• Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
• Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
• Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
• Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
• Provide effective post-go-live support to ensure client satisfaction and solution adoption.
• Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
• Coordinate with the product team to align on client requirements and enhancements during and after implementation.
• Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
• Perform data mapping and validation activities to support system configuration and data migration.
• Conduct prototype development for client-specific use case scenarios.
• Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
• Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.
Education & Experience:
• Minimum 4 + years of experience in ERP implementation, project consulting, or client servicing roles.
• Experience in the education technology domain or enterprise software is highly desirable.
Skills:
• Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
• Familiarity with MySQL or similar relational databases is a plus.
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Proficient in MS Excel and project documentation tools
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive:
• Learning & Growth: We support your professional development at every step.
• Cutting-Edge Technologies: Engage in pioneering and innovative projects.
• Global Opportunities: Expand your horizons & work on international assignments.
• Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
• Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
• 5 Days a Week: Embrace a healthy work-life balance.
• Group Health Insurance: Your health and well-being are our priority.
• Open Door Policy: Your ideas and feedback are always welcome.
• Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!
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