Project Manager (Customer Success Transformation)

The Customer Success Transformation Project Manager leads regional, multi-stream transformation programs, ensuring Customer Success strategy is executed through scalable, AI-enabled, and digitally mature operating models. This role exists to institutionalize project and change management excellence across OPEX CS.

This is an on-site position located at our Wrocław office in the Psie Pole district.

Role expectations

• Lead end-to-end execution of Customer Success transformation initiatives, from planning through stabilization.

• Lead complex regional transformation programs across multiple initiatives.

• Own stakeholder management, communication strategies, and change enablement plans.

• Own portfolio-level planning, dependency management, and execution governance.

• Define and enforce project and change management standards across initiatives.

• Act as senior stakeholder partner to CS Operations Managers and OPEX leadership.

• Drive AI-enabled transformation initiatives at scale.

• Ensure alignment between strategic objectives and operational execution.

• Lead post-implementation stabilization and benefits realization.

What we're looking for

• Bachelor’s degree in Business, Engineering, Information Systems, Operations, or a related field.

• 4–6 years of experience leading complex transformation, project management or program-level initiatives.

• Proficiency in English, B2+ (written and spoken).

• Additional European languages are an advantage.

• Advanced project, program, and change management capabilities.

• Strong regional stakeholder leadership and influence.

• Ability to operationalize strategy through disciplined execution.

• Strong analytical and decision-making skills.

• Expertise in AI-enabled and digital transformation delivery.

• Agile / Scrum certification would be a plus

• Project Management certification (PMP, PRINCE2, or equivalent) would be a plus

• Change Management certification would be a plus

• AI or digital transformation certifications (preferred).

Additional Information

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers

We encourage all candidates to review this document before moving forward in the recruitment process.

Additionally, the position is eligible for an annual bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:

Align Technology (Poland).pdf