Remote Travel Support Representative
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About Us
Destination Knot is a licensed travel agency dedicated to creating unforgettable experiences through cruises, resorts, group travel, and customized itineraries. We combine professional training with a supportive team environment, helping our team members grow into skilled professionals in the tourism and hospitality industry.
Position Overview
We are seeking a Remote Travel Support Representative to join our team. This entry-level role is ideal for individuals who are passionate about travel, customer service, and helping clients plan meaningful vacations. Representatives provide client support, assist with booking processes, and ensure smooth communication between clients and suppliers—all while working from home.
Key Responsibilities
Assist clients with travel inquiries including destinations, accommodations, transportation, and activities
Provide excellent customer service by responding to questions via phone, email, or online platforms
Support the booking process by preparing quotes, researching itineraries, and confirming reservations
Maintain accurate client records and documentation
Stay current with travel industry updates, supplier promotions, and training opportunities
Collaborate with team members to deliver exceptional service and seamless travel experiences
Qualifications
Prior experience in customer service, travel, or hospitality preferred
Excellent verbal and written communication skills
Ability to multitask and manage multiple client needs simultaneously
Comfortable working in a fully remote setting with minimal supervision
Strong problem-solving and follow-up skills
Proficiency with email, online forms, and booking tools
Must be 18+ with a reliable computer and internet connection
Passion for travel and helping others plan meaningful experiences
What We Offer
Flexible, remote work schedule
Training and ongoing professional development
A positive and supportive team environment
Access to exclusive travel industry tools and resources
Opportunities for incentive-based earnings and travel perks
Work Environment
This is a remote role that offers flexible hours and the opportunity to grow within a fast-paced, rewarding travel agency environment.