Returns: The Hidden Driver of Loyalty

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Returns don’t have to suck.

Delight customers, reduce costs, and accelerate processing with returns software that spans the entire returns lifecycle

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Curate the Ideal Returns Experience: Seamless, Efficient, & Profitable

When it comes to retail the shopper reigns supreme. In fact, 55% of shoppers won’t shop with a brand if they don’t like the returns policy. That’s why a holistic returns strategy with the right technology is paramount. Returns can create friction for shoppers, crush margins for retailers, and result in cumbersome backlogs for warehouse management systems (WMS) and operations. That is until you approach ecommerce returns with a strategy and the right technology in place. That’s where we come in.

Recover More Revenue

Returns can be margin-crushers and waste-creators if not managed well. With a consolidated system in place, retailers and brands can capture repurchases through instant exchanges and store credit, reduce transportation costs by up to 20%, and improve recovery by instantly dispositioning available-to-sell inventory to the most profitable channels.

Bring Reverse Logistics Forward

Reverse logistics entails cumbersome, higher-touch processes than outbound fulfillment. Yet since most four-wall technology was designed for outbound, operations teams are left to manage the complexity of returns with workarounds, clipboards, tribal knowledge, or swivel-chair processes. With a system built for returns, operators can automate processing, avoid exceptions, and banish backlogs.

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The State of Retail Returns 2024

Returns avoidance is a short-sighted strategy for returns management. Transforming returns into revenue for 2024 is possible with these tactics and a thorough understanding of the state of the market.

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Don’t Just Take Our Word for It

high-end fashion retailer

93%

reduction in returns processing timeline

global footwear brand

45%

improvement in recovery for previously recycled inventory

FASHION Retailer

600K

reduction in returns backlog in 10 days

Maternity Retailer

37%

increase in average order value (AOV) by encouraging exchanges instead of returns

Ready to join us on the journey to reimagine returns?

Connect with our returns and reverse logistics experts to assess the current state of your returns experience, and what software makes the most sense for your business.

Fold Optoro into Your Tech Stack

Optoro’s modular, system-agnostic, API-first approach to integrations in conjunction with our preconfigured integration-platform-as-a-service (iPaaS) enables you to quickly integrate RMS into the systems that matter most.

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Returns Roundup

Expand your understanding of the returns management world and learn from thought leaders.

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