Administration

RF Customer Service and Sales Representative

Contact

Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

Info

City/region

North Ryde (Sydney - NSW) (Australia)

Entry level

Professionals

Employment Type

Full-time, unlimited

Ref. Number

16913

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The Customer Success Specialist is responsible for driving customer retention and service revenue while ensuring efficient day-to-day service operations. This role combines proactive customer engagement with operational support, including contract management, job coordination, and service delivery follow-up, to deliver a seamless end-to-end customer experience.

Your tasks

• Assess client's current asset status, their future needs and requirements

• Analyse customer revenue trend and identify growth opportunities for management

• Leverage installed base insights to identify product, service, calibration, and upgrade opportunities

• Proactively engage customers with lifecycle insights (e.g. obsolescence, compliance risks)

• Promote service offerings including calibration, repair, and bundled support plans

• Prepare and structure service quotations, including calibration, repair, and support offerings

• Support Sales with qualified leads for upgrade, trade-in, and service opportunities

• Manage support and service contracts (e.g. SLAs)

• Track contract entitlements, coverage, and renewal timelines

• Ensure contractual obligations (response time, service scope) are met

• Coordinate with internal teams to deliver services in line with contract commitments

• Support calibration and service campaigns through customer segmentation and outreach

• Identify gaps in service coverage and drive service attach initiatives

• Assist in executing lifecycle programs (e.g. end-of-life replacement, upgrades)
Service offering quote:

• Assists D-S&O in analysing the source of service-related order income and cost reports

• Supports D-S&O in interpreting service-related financial reports

• Assist in marketing and promotional activities

• Create, organise, and maintain client portfolios

• Manage the Service Portal (customer asset management)

Your qualifications

• Diploma/Advanced Diploma in Radio Frequency/ Electronics + Strong industry experience

• Preferred: Degree with RF/ Microwave/ Communications focus

• 2-3 Years in one of the following:
Business Analysis
Technical Sales (RF or electronics)
Technical Support/ Service engineering
Application engineering

• Planning and Organization, Teamwork & Professionalism.

Interested?

Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.

Established in Australia 40 years ago, the local subsidiary of Rohde & Schwarz continues to provide the latest innovative equipment and expertise to customers in the fields of wireless communications and RF test and measurement, broadcast and media, aerospace and defence, cybersecurity and network technology. R&S Australia has also achieved considerable success providing integrated communications solutions to the Australian Defence Force. The local service centre supports customers in Australia and New Zealand, offering comprehensive calibration and repair service throughout all phases of the product lifecycle.

Our offer

• Flexible working hour models

• Attractive compensation

• Privately owned company

• Fitness studio

• Career opportunities

• Top performance award

• Salary continuance insurance

• Corporate/team events

• Culture of collaboration & learning

• Global company & environment

• Flagship projects

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