We’re Hiring!

Routing Executive (Transport)

• Full Time

• Hyderabad/ Bangalore

Experience

Fresher

About the Role

MoveInSync is the world’s largest office commute platform. We have more than 250 Enterprise clients with 22 Fortune 100 companies such as Google, Microsoft, Amazon, Meta, Walmart to name a few. MoveInSync helps get 10% of the office workforce in India reach their office and home timely and safely.

What You’ll Do:

• Employee Profile Creation

• Schedule Management

• Routing – Regular/Last minute adjustments

• Vendor Allocation

• Collaborate with cross-functional teams, including excel, email, Routing, and Calls, to ensure seamless coordination and delivery of transportation services.

• Foster a positive work environment that promotes teamwork, open communication, and continuous learning and development.

• Conduct regular performance evaluations, provide feedback, and identify opportunities for skills enhancement and career growth for team members.

• Ensure compliance with all relevant employee experinece, safety standards, and company policies and procedures.

• Manage day-to-day operations, including scheduling, routing, and resolving issues, to meet customer demands and service level agreements.

• Handle escalated customer inquiries and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.

What You'll Need:

• Should have excellent communication (both verbal and written)

• Proficient in Microsoft Office Excel

• Freshers can also apply

• Should be from Chandigarh and ready to relocate to Hyderabad/ Bangalore, as the ops he/she will handle is for Chandigarh Amazon

Advantages of Working in MoveinSync:

• A fast-paced work environment with ample opportunity to learn and grow.

• Flexible work timings.

• Competitive salary.

Apply for this job here:

Voice & Accent Trainer – Process Excellence Specialist

• Full Time

• Hyderabad (MoveInSync - Amazon)

Experience

6–8 years

About the Role

We are seeking a dynamic and experienced Voice & Accent Trainer who also brings a strong orientation toward process excellence.

This role combines vocal communication development with a strategic focus on identifying and resolving process-level inefficiencies.

The ideal candidate will be passionate about employee development and continuous improvement, and capable of driving

collaboration across departments to enhance operational performance.

What You’ll Do:

• Conduct regular Voice & Accent Training sessions for both new hires and tenured employees, focusing on speech clarity, pronunciation, and vocal techniques.

• Design, develop, and execute a comprehensive voice training program aligned with organizational needs.

• Assess employee communication through diagnostic evaluations, including speech, grammar, pronunciation, and voice

modulation.

• Provide coaching in accent neutralization, pitch control, breath techniques, and vocal hygiene.

• Use blended learning methods, including online and offline tools, to enhance training effectiveness.

• Collaborate with department leaders and fellow trainers to ensure alignment between training content and business goals.

• Lead and participate in process-level audits to assess training-related operational workflows.

• Identify areas of improvement within operational processes and propose actionable solutions.

• Drive stakeholder engagement, facilitate discussions, and implement approved changes through cross-functional

collaboration.

What You'll Need:

• 2–3 years of experience as a Voice & Accent Trainer or in a similar training capacity.

• Proven expertise in accent and dialect coaching, pronunciation, and vocal mechanics.

• Strong grasp of vocal delivery techniques, including pitch modulation, tone clarity, and breath control.

• Excellent facilitation and interpersonal communication skills.

• Demonstrated ability to analyze processes and recommend improvements.

• Hands-on experience conducting or participating in process audits and gap analysis.

• Effective in stakeholder management, with the ability to drive consensus and solution implementation.

• Proficiency with digital training tools and Learning Management Systems (LMS).

• Bachelor’s degree in Communication, Linguistics, English, or a related field (preferred).

• Certifications in voice coaching, Six Sigma, Lean, or similar process improvement methodologies would be an added advantage.

Advantages of Working in MoveinSync:

• A fast-paced work environment with ample opportunity to learn and grow.

• Flexible work timings.

• Competitive salary.

Apply for this job here:

Senior Manager – Helpdesk Process (Google)

• Full Time

• Bangalore

Experience

5+ years

About the Role

The Senior Manager – Helpdesk Process for the GCab Program is responsible for overseeing

the daily operations and strategic planning of the helpdesk team dedicated to supporting

Google’s employee commute program. This role involves managing a team of helpdesk

representatives, developing and implementing processes and procedures, and ensuring that

service level agreements (SLAs) are met to provide seamless and efficient commute solutions

for Google employees.

What You’ll Do:

Strategic Planning:

• Develop and implement a comprehensive helpdesk strategy that aligns with the GCab program’s objectives and Google’s overall business goals.

• Set long-term goals and objectives for the helpdesk team, ensuring they support the broader organizational vision and enhance the employee commute experience.

• Identify and prioritize key initiatives to improve helpdesk performance and customer satisfaction within the GCab program.

Leadership and Team Development:

• Lead, mentor, and develop a high-performing helpdesk team, fostering a culture of continuous improvement and customer centricity.

• Implement leadership development programs to build the skills and capabilities of team members.

• Promote a positive work environment that encourages collaboration, innovation, and accountability.

Process Improvement:

• Analyze current helpdesk processes related to the GCab program and identify areas for improvement to increase efficiency and effectiveness.

• Implement best practices and industry standards to streamline helpdesk operations.

• Utilize data and metrics to monitor performance and drive continuous improvement initiatives.

Customer Experience Management:

• Ensure the helpdesk delivers a superior customer experience by implementing customer feedback mechanisms and addressing pain points.