Sales Enablement Lead - TPS

The TPS Training & Development Manager shall be responsible for, but not limited to, the following:

• Core Functional Responsibilities
a. Salesforce Training & Adoption: Develop and manage training programs that ensure consistent CRM usage, pipeline hygiene, forecasting accuracy, opportunity management, and reporting discipline across global TPS teams.
b. Product Training: Create structured training paths for TPS solutions including KVM, control room technologies, AV, networking, infrastructure, and emerging technologies to improve product knowledge and positioning confidence.
c. Technical Training: Deliver foundational and advanced technical education covering architecture, deployment, interoperability, troubleshooting, and solution integration for sales engineers, solutions architects, and technical teams.
d. Solutions Sales Training: Train teams on consultative and architecture-led selling methodologies focused on customer outcomes, operational risk reduction, C2RI assessments, and mission-critical solution positioning.

• The TPS Training and Development Manager shall be responsible for, but not limited to, the following Core Supporting Assets:
a. Global SharePoint Training Repository & Syllabus: Build and maintain a centralized SharePoint knowledge hub containing training modules, certifications, battlecards, presentations, recorded sessions, technical documentation, competitive insights, and onboarding materials.
b. Global Bid & Tender Repository by Vertical: Establish a searchable global repository of historical proposals, RFP responses, statements of work, compliance documentation, and winning tender content organized by vertical markets (Federal, Transportation, Utilities, Energy, Enterprise, etc.) to accelerate bid quality and reuse best practices.
c. Certification & Learning Path Management: Create role-based learning journeys and certification programs for Sales, Pre-Sales, Technical, and Partner teams to standardize competency across regions.
d. Training Analytics & Performance Measurement: Track training completion, certification status, adoption metrics, and business impact to continuously improve enablement effectiveness.

Education and Experience

Recommended Profile

• 5+ years of experience in global sales enablement, technical training, solutions consulting, or learning program management within enterprise technology, AV/KVM, networking, infrastructure, or mission-critical control room environments.

• Strong expertise building and managing enterprise SharePoint knowledge repositories, document-taxonomy structures, searchable training libraries, bid/tender databases, and collaborative content-management systems.

• Experience developing scalable global Sales training programs including onboarding, certification, LMS administration, role-based learning paths, technical accreditation, and continuous-learning initiatives.

• Strong working knowledge of Salesforce CRM including pipeline management, forecasting, opportunity management, reporting discipline, and user adoption best practices.

• Ability to translate complex technical architectures and solutions into clear, scalable training content, customer-facing value messaging, competitive positioning, and consultative sales frameworks.

• Experience supporting proposal-development and bid-response standardization including RFPs, RFIs, compliance documentation, statements of work, reusable proposal assets, and vertical-market tender management.

• Hands-on experience creating modern digital training content including e-learning modules, recorded technical demonstrations, webinar delivery, instructional video creation, microlearning assets, and virtual training programs.

• Proficiency with AI-enabled productivity and content-development tools including ChatGPT, Microsoft Copilot, generative AI research tools, video-editing platforms, presentation-development tools, and knowledge-automation technologies.

• Strong presentation and communication skills with experience delivering executive-level messaging, technical workshops, partner enablement sessions, and customer-facing solution presentations.

• Experience collaborating cross-functionally with Product Management, Sales Leadership, Solutions Architects, Engineering, Operations, and Marketing teams across global regions.

• Highly organized with strong project-management skills, attention to detail, and the ability to manage multiple global enablement initiatives simultaneously.

• Preferred experience within Federal, State & Local, Transportation, Broadcast, Utilities, Energy, Enterprise, or other mission-critical operational environments.

Knowledge and Skills

• Ability to independently define, schedule, and manage the TPS Sales training and development charter, including the ability to understand and analyze the program deployment approach

• Provide thought leadership to enhance the quality and impact on field training/enablement initiatives.

• Demonstration of the necessary personality and leadership skills to engage and motivate a diverse group of subject matter experts (operations, engineering, finance, legal, etc.), as well as any direct reports.

• Drive continuous improvement of processes, methodology, templates, best practices etc. based on projects/geo and team feedback.

• Must have a strong working knowledge of the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.).

• Exceptional written and verbal communication skills, including presentation and facilitation skills

• Exceptional facilitation and organization skills required.

• Experience in successfully articulating concepts and complex information in a concise manner through presentations, written communication, and various channels

• Must possess a strong attention to detail.

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.