Sales Operations Analyst, iTero SEA

Join a team that is changing millions of lives

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Role summary

The Sales Operations Analyst, iTero SEA will drive Salesforce.com (SFDC) adoption, sales dashboard and metrics development, analysis for Southeast Asia. At the same time, the candidate will need to liaise with various teams like Marketing, IT and Operation teams to ensure successful deployment of Marketing programs, SFDC initiatives and enhancements.

This position is based in Kuala Lumpur, Malaysia or Bangkok, Thailand.

Key Responsibilities

Role expectations

• Manage SEA sales funnel through driving SFDC data accuracy and completeness.

• General knowledge to create and maintain SFDC dashboards and reports.

• Work closely with APAC iTero sales operations team to align business processes.

• Collaborate with iTero Data Analytics team to drive the development of reporting requirements, key metrics, and dashboards in PowerBI to drive sales strategy.

• Support sales management and leadership team by having the ability to organize data, provide sales analytics and insights to make optimal business decision.

• Support cross-functional projects targeted at optimizing sales operations and sales efficiency.

• Provide sales forecasting support to market leader, preparation of business review calls and presentation decks

• Perform day-to-day pricing approvals within pricing and discount policies.

• Perform sales incentive and payout computation.

• Conduct system user interface testing as and when required; develop training materials and train sales team on the new interface or system functionalities.

• Proactively identify, propose and implement new metrics, dashboards, process improvements to enhance overall sales operations effectiveness.

• Other duties may be assigned

Sales Team Administrative Support

Provide administrative and operational support for TMs including :

• Coordination of local training materials, onboarding kits, or product guides

• Logistics Support

• Provide local logistics support accordingly

Skills, Knowledge & Expertise

What we're looking for

• Bachelor’s degree in Business Administration, Operations, Healthcare, or related field

• 4-5 years of experience in sales support, business operations, or medical device industry preferred

• Experience in working with cross-functional and regional teams (especially within APAC)

• Strong attention to detail and organizational skills

• Proficiency in Excel, PowerPoint, Salesforce (SFDC) preferred

• Understanding of contract workflows, compliance management, and logistics

• Strong interpersonal and communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Computer skill including Microsoft office, MS Outlook, Record keeping, Data analysis etc.

• Good communication skill in English languages