Salesforce System Analyst

The Salesforce System Analyst would perform a key position in our Commercial Applications team, responsible for gathering business requirements and implementing those within Sales Cloud, Service Cloud and Apttus CPQ. We’re looking for a Self-driven, proactive, and comfortable working independently across distributed time zones individual. Working side by side with Global Process Owners, Product Owners, Scrum Masters and ERP SAP experts in a position that brings our users to have a simple, automated and scalable experience.

Key Responsibilities

• Lead requirements gathering, analysis & solution design, development oversight, and demos for enhancements and transformational initiatives.

• Drive high-quality execution across the full SDLC, ensuring readiness for development, CI/CD, SQA, UAT, and deployment.

• Operate within a Scrum‑oriented environment, actively participating in Agile ceremonies and maintaining your Jira progress with ownership and transparency to support a healthy, well-prioritized backlog.

• Approach business and technical challenges holistically, offering scalable and elegant solutions.

• Collaborate closely with project managers, developers, and SQA teams to ensure high-quality, on-time delivery.

• Apply practical prompt engineering and scripting skills to optimize workflows and enable intelligent automation.

• Integrate APIs and third‑party tools into a robust Salesforce solution.

Skills, Knowledge & Expertise

• 3–5+ years of hands‑on Salesforce implementation and administration experience in large, global environments.

• Strong understanding of Sales Cloud, Service Cloud, and core Salesforce configuration and ability to translate business challenges into clear technical requirements and solution architectures, which will require strong analytical, problem-solving, and communication capabilities.

• SQL/SOQL experience and comfort handling data analysis and validation tasks.

• Experience working with CI/CD, git-based version control, and multi‑environment deployment practices spanning multiple teams.

• Proficient knowledge of Agile/Scrum and expertise to utilize Jira & Confluence to the fullest while having effective time-management skills with the ability to handle multiple changing priorities.

• Ability to simplify and explain complex systems to non-technical stakeholders with fluent Englis

Desired

• Familiarity with next-gen technologies and modern technical stacks including hands-on experience lightweight scripting and business application applicable prompt engineering.

• Solid understanding of ERP/SAP integrations specifically within manufacturing organizations, bringing familiarity with supply chain, order lifecycle, or production processes and manufacturing IT apps.

• Experience designing and implementing scalable solutions leveraging Salesforce CPQ and/or Apttus/Conga CPQ - including bundles, pricing logic, discount structures, approval flows, ABO, callbacks, and promotional mechanisms.

• Knowledge of DocuSign, Bit2Win, or similar ecosystem tools is a plus.

• Salesforce certifications (Admin, Sales, Service, CPQ).