Senior Associate\..Retail Banking Ops-Cards Operations Acq

• Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis

• Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations

• Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.

• Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview.

• Emerge as the product expert for all relevant areas reporting to this position.

• Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact.

• Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs.

• Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

• Ensure unit attains satisfactory internal and external audit rating.

• Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly.

• Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

• Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved.

• Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

Responsibilities

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

• Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category

• Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

• Ensure the documents are completed in all respects and rightly verified by the maker

• Ensure system related and negative checks are correctly performed the maker

• Raise exceptions and seek compliance approval wherever required

• Monitor rejected applications and pro-actively work with business for rectification and resubmission

• Track document deferral and ensure regularization within agreed timelines

• Continuous training to front end on right document submissions to reduce rejects and referrals.

• Ensure that unit's standard operating procedures are updated, change documents are maintained and updated regularly

• Maintaining of business MIs

Qualifications

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

• 3-5 years of cards domain/multi-discipline banking experience.

• Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Hands on experience in any card management system