Senior Capacity Planner

Duties and Responsibilities

• Program coding experience

• JCL and/or script coding experience

• MXG or like tools expertise

• Microsoft Office proficiency

• Manage multiple projects with minimal support and continuing shifting priorities

• Support multiple client environments each having unique requirements and requests

• Database and data warehouse concepts and experience

• Weekend support infrequent but possible (1 out of 10 weekends)

• Support team on-call rotation

• KPI identification and definition

• Developing client forecasting models

• Mainframe resources should possess ZCP3000 experience

• Mainframe resources IBM pricing concepts and SCRT eperience

• Proficient in identifying system performance issues

• Knowledge of system OS internals

• Expert level verbal and written communication skills

• Onboarding and outmigration project support responsibilities

• Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies

• Brings prior experience to organize and define work for complex or ambiguous situations

• Provides consultation, training, and knowledge sharing to associates

• Provide mentoring to lower level job roles as needed

• Define technical strategies within the team and unit

• Provide Support and technical expertise and guidance to other teams and towers

• Lead and mentor on high complexity assignments to other associates on the team

• Establish strong relationships with teams and outsource partners through continuous dialogue and support

• Enable team members to be successful by providing opportunities for continual learning and professional growth

• Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems

• Provide technical expertise for client inboard / outboard activities

• Define, engineer, and deploy automation solutions for capacity team supported processes

• Perform Analytic Modeling tools used to right-size solutions

• Provide support on ARCH designs for new client opportunities and TECH refreshes

• Principle transformation partner of enterprise and supported clients’ IT processing technologies

• Innovation thought leader on emerging technologies and automation solutions

Qualifications

• Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience

• Preferred - Understands the competitive landscape from both a business and technical perspective

• Travel % - 10%