Senior Product Associate

You are a customer-obsessed product leader who thrives on simplifying complex workflows. You have found the right team.

As a Product Manager within Wholesale Payments team, you define and deliver strategic middle office workflows that power an employee-facing servicing and implementations portal. You translate user needs into clear journeys, roadmaps, and backlog priorities while partnering closely with product and technology teams to deliver in agile. You improve internal client experiences by ensuring the platform is intuitive, scalable across roles and geographies, and aligned to strong risk and control expectations.

Job Responsibilities

• Define and deliver a strategic workflows for the middle office service and implementations platform that accounts for a variety of data, roles, lines of business and international locations

• Work closely with client service and Ops colleagues and key stakeholders to understand needs and pain points of their business processes as well as trends in the competitive marketplace

• Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal

• Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users

• Identify critical dependencies, and other issues and present recommendations for resolution

• Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes

• Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs

Required qualifications, capabilities, and skills

• 6+ years of experience, including experience in product management or user experience at a financial services, technology, or fintech firm.

• Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven

• Creative problem solver, capable of developing innovative and differentiated solutions

• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks

• Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions

• Fortitude to persevere when confronted with difficult challenges

• Strong time-management and organizational skills with ability to objectively prioritize

Preferred qualifications, capabilities, and skills

• Experience in Payment Ops space will be a value add.

• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

• Passion for driving toward an excellent client experience

• Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified

• Established track record of delivery of results in a complex environment

• Solid understanding of lean/agile product development lifecycle and ability to write user stories and manage a feature backlog

• Knowledge of treasury services, wholesale payments, corporate/commercial banking and client service/implementations functions and platforms a significant plus