Senior Product Owner - Payments.Payments - MBP.Retail Banking Group-MBPKLTD

Responsibilities

• Product Strategy & Roadmap

• Define, prioritize, and manage the payments product roadmap with emphasis on international remittances and payment instruments

• Identify market trends, customer needs, and regulatory developments to shape product direction

• Align product strategy with Mashreq’s overall digital banking objectives.

• Product Development & Delivery

• Own the product backlog and ensure timely delivery of features and enhancements through Agile methodology

• Partner with technology teams to design, build, test, and launch secure, scalable, and compliant solutions

• Lead end-to-end product lifecycle management from ideation to launch and continuous improvement.

• Customer Experience & Innovation

• Deliver seamless, intuitive, and differentiated payment journeys for retail and SME customers

• Drive innovation by integrating with fintechs, global remittance players, and payment schemes

• Champion digital-first design, customer insights, and data-driven decision-making.

• Risk, Compliance & Governance

• Ensure adherence to local regulatory guidelines (SBP, FATF, AML/CFT, data privacy)

• Implement robust controls around transaction monitoring, fraud prevention, and operational resilience

• Work closely with compliance, legal, and risk teams to mitigate risks in cross-border payments.

• Commercial Performance & Partnerships

• Monitor and drive KPIs such as transaction growth, revenue, customer adoption, and cost efficiency

• Build and manage partnerships with payment networks, remittance partners, and technology vendors

• Support pricing, go-to-market strategy, and promotional campaigns for payment products

• Stakeholder Engagement

• Collaborate with group/regional teams to align on strategy, platforms, and cross-border initiatives

• Influence and manage senior stakeholders to support product priorities.

Qualifications

• Knowledge:

• Deep understanding of payments ecosystem (domestic and cross-border).

• Knowledge of international remittances (corridors, settlement, compliance requirements).

• Familiarity with global and local payment schemes, real-time payments, card issuance, and acquiring.

• Strong grasp of digital banking, fintech integrations, APIs, and customer authentication methods.

• Regulatory frameworks in Pakistan (SBP regulations, AML/CFT, data privacy).

• Skills:

• Product ownership and backlog management in Agile/Scaled Agile environments.

• Strong analytical, problem-solving, and commercial acumen.

• Excellent stakeholder management, negotiation, and communication skills.

• Customer-centric mindset with ability to translate insights into product features.

• Ability to balance innovation with risk and compliance considerations.

• Experience:

• 8–12 years of relevant experience in payments, remittances, or digital banking.

• Prior experience as a Product Owner / Product Manager in a bank, fintech, or payment service provider.

• Track record of launching and scaling successful payment products in complex environments.

• Exposure to cross-border remittances, card issuing, or real-time payments is essential.

• Experience working with international payment partners and schemes preferred.