Senior Specialist, Client Service
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist to join our Wrapper Management team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
• Approving operational tasks, completed by junior members, linked to savings and retirement products
• Review reports for HMRC reporting and assist junior members of staff with submission
• Assist junior members of Wrapper Management team with complex queries and client escalations
• Conduct reviews of processes for efficiency and seek continuous improvement in Operational processes
To be successful in this role, we’re seeking the following:
• Ability to work with precision and ownership in a high‑volume environment.
• Clear, inclusive communication and a commitment to client service.
• Experience in financial services operations or wealth operations essential.
• High school/secondary education or equivalent experience required; Bachelor’s degree welcomed but not mandatory.
• Several years of total work experience essential; we value transferable skills and diverse experiences
• Experience in people management is welcomed but not essential
• AI proficiency preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.