Senior Specialist

Job Description: Customer Success Team

Experience: 3 to 5 Years

Business Requirements

• Good Communication Skills which include verbal and non-verbal communication skills.

• Previous Experience in handling multi-geographical clients.

• Good to have experience in the Cyber Security Domain.

• Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.

• Good interpersonal skills and to be a team player.

• Strong Learning Curve, ability to understand the requirements and support the customers.

Technical Requirements

• Hands-on experience in handling the Windows and Linux Servers.

• Must have experience in the L1/L2 Support/Operations Background.

• Prior knowledge in handling the IIS configurations and supporting the same.

• Good to have prior product installations and configurations experience.

• Ability to understand the customer requirements and support them.

• Ability to provide walk-through about the product to the customers/end-users.

• Basic understanding of the Networking concepts.

• Good to have Cloud Support Experience (Azure, AWS and GCP etc.).

• Strong Troubleshooting and problem-solving experience.

• Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).

• Basic understanding about the Load balancers, SSL certificates etc.

• Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).

• Basic scripting or SQL knowledge is a plus

• Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.

• Collaborate with customers to define scanning scopes, schedules, and classification rules.