Senior System Analyst

InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements

Key Responsibilities

• Analyse and improve support processes (driver verification, 1st line, incident management)

• Collect and document requirements, translate them into system specs and user stories

• Design and optimize automation flows, SLAs, and escalation rules

• Work with engineers, product managers, and support teams to deliver effective solutions

• Track KPIs and ensure automation delivers measurable impact

Skills, Knowledge and Expertise

• 3 years as Business/System Analyst or similar

• Experience with support or incident management systems

• Strong process mapping, requirement analysis, and documentation skills

• Good technical understanding of integrations (APIs, workflows)

• Strong communication and stakeholder management

Conditions & Benefits

• Stable salary, official employment

• Health insurance

• Hybrid work mode and flexbile schedule

• Relocation package offered for candidates from other regions

• Access to professional counseling services including psychological, financial, and legal support

• Discount club membership

• Diverse internal training programs

• Partially or fully paid additional training courses

• All necessary work equipment