Senior Technical Consultant - Oracle Sales/Service Cloud

Looking for Oracle CX Consultant with Strong technical knowledge in customizing Fusion B2B Sales/Service application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Additionally, looking for CPQ and Oracle Field Service experience.

Responsibilities:

• Configure and manage Oracle Fusion Sales & Service modules

• Develop and maintain custom objects, fields, and pages using Oracle Fusion's Application Composer

• Present technical and functional capabilities of Oracle Field Service Cloud platform to clients

• Create and manage workflows, business processes, and approval rules using workflow engine

• Utilize Redwood theme to design and develop user interfaces, including pages, layouts, and templates

• Apply Redwood design principles and patterns to ensure consistency and usability across Oracle Fusion applications

• Design and develop custom reports and dashboards using Oracle Fusion's reporting and analytics tools, such as OTBI

• Integrate Oracle Fusion with other applications and services using APIs, web services, and other integration technologies

• Collaborate with customers on Business Requirements Specifications, Design & Architecture path and also perform configuration of modules

• Stay updated with periodic Oracle releases and use the latest standard best practice

• Participate in cross-functional discussions with business analysts and developers, to ensure successful project delivery

Must Have:

• Deep understanding of Oracle Fusion Sales and Service functionality, including incident management, problem management, and change management

• Knowledge of Redwood theme to develop user interfaces

• Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc

• Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management

• Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications

• Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates

• Strong communication and interpersonal skills & ability to work effectively in a fast-paced environment

• Experience with reporting and dashboard development using Oracle Fusion tools

• Understanding CRM principles and recommend solutions to customer, handling feedback, and ensuring a positive customer experience

• Experience with integration technologies such as API, SOAP, and REST

• Understanding of Conversions using Import/Export Management

Desired:

• Knowledge of Oracle CPQ application is added skill

• 5-7 years of experience.

• Oracle Service Cloud Trained/Certified with understanding of Oracle Service Cloud architecture

• Experience in Interface Development with CRM integrations including usability, accessibility testing and validation

• Good programming skills, as well as the ability to review complex code bases written by others

• Overview of Cloud Architecture and knowledge on Data Migration