Service Delivery Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Associate in United States.

This role is central to ensuring exceptional client experiences through the seamless delivery of professional services and client-focused solutions. The Service Delivery Associate manages projects from initiation to completion, coordinating internal teams and external vendors to meet client expectations and company standards. Acting as the main point of contact for assigned accounts, the role fosters strong relationships, provides consultative support, and ensures timely execution of deliverables. With a focus on quality, compliance, and efficiency, this position contributes directly to client satisfaction and operational excellence. It offers a collaborative, fast-paced environment where adaptability, attention to detail, and proactive problem-solving are key to success. The role also supports the sales team by providing insights, updates, and recommendations that enhance client engagement and drive business growth.

Accountabilities:

• Serve as the primary point of contact for clients on assigned accounts, building strong, consultative relationships.

• Oversee and coordinate projects across all stages of service delivery, ensuring alignment with client expectations, company standards, and contractual obligations.

• Collaborate with internal teams and external vendors to plan, execute, and monitor client deliverables, including electronic filings, document production, and reporting.

• Provide timely updates and communication to clients regarding project progress, timelines, and issue resolution.

• Identify operational inefficiencies and recommend process improvements to enhance workflow, scalability, and service quality.

• Support sales initiatives and client presentations by providing operational insights and assisting with project planning.

• Participate in training and professional development to stay current on emerging platforms, tools, and industry best practices.

Requirements:

• 5+ years of experience in client services, post-sales support, professional services, consulting, project management, or account management.

• Strong knowledge of regulatory filings, document production, and transactional workflows, with experience in SaaS platforms or financial services tools preferred.

• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines under pressure.

• Excellent verbal and written communication skills, including client-facing presentations and reporting.

• Demonstrated problem-solving skills with the ability to drive solutions and maintain high-quality outcomes.

• Highly adaptable, independent, and collaborative, with strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, PowerBI), Salesforce, and other proprietary software platforms.

Benefits:

• Competitive salary and performance-based incentives.

• Comprehensive medical, dental, and vision coverage.

• Flexible work environment with remote work options.

• Paid time off and holiday leave.

• Opportunities for professional growth and ongoing training.

• Retirement plan with employer contributions.

• Wellness programs and additional voluntary benefits, including insurance and employee support resources.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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