Site Automation Lead

Site Automation Lead

Onsite | Plano, Texas
Salary, Exempt | $55k + Equity
Preference given to candidates with open schedule and on-call availability

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.

Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements: Open availability from May through November, with a standardized production schedule in place by Q4 2026.

What You’ll Do

System Monitoring & First-Level Diagnostics

• Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems.

• Perform Tier-1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.

• Support maintenance by documenting issues clearly and handing off higher-complexity work.

Operational Leadership

• Act as the on-call technical and operational escalation point for partner teams.

• Make real-time decisions that balance system uptime, safety, and production needs.

• Track and report reliability metrics to contribute toward achieving uptime goals.

• Ensure a safe operating environment through routine audits and adherence to procedures.

• Own scheduling, team coordination, site preparedness, and operator skill development.

• Maintain and update operational documentation for production processes and human-machine interaction.

• Accountable for weekly ticket management and reporting of site performance.

Cross-Functional Collaboration

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.

• Participate in structured testing, validation, and rollout of new features and hardware.

• Contribute to root-cause investigations and provide actionable feedback to engineering.

• Help refine operating procedures and support continuous improvement initiatives.

• Provide steady, high-confidence technical support to onsite partner operators.

What We’re Looking For

• Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

• Strong mechanical/electrical aptitude and comfort working hands-on with hardware.

• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.

• Clear communicator with ability to explain complex system behavior simply.

• Calm, detail-oriented decision-maker who performs well under pressure.

• Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting.

• Reliable, self-motivated, and able to operate with a high degree of ownership.

• Flexible schedule — preference for candidates with open availability.

Bonus Experience (Not Required)

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.

• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.

• Experience supporting deployments, pilots, commissioning, or on-call rotations.

• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

What You’ll Get

• Early-stage exposure to a fast-scaling robotics company.

• Salary + equity in a mission-driven organization.

• Full medical, dental, vision, and 401(k) benefits.

• The salary range for this position is $50,000 - $60,000 plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.

• A supportive, high-ownership operational culture.

Opportunities to work closely with engineering