Strategy & Operations Manager

About the Role

As Strategy & Operations Manager, you’ll work directly with our COO and Strategy & Operations Lead. You’ll take ownership of critical cross-functional initiatives, manage strategic planning processes, and ensure we’re tracking against company-wide priorities. This role is part operator, part strategic project manager, and part problem-solver. You’ll have visibility across the entire company and play a key role in making important operational decisions.

If you’re looking for a front-row seat to how a venture-backed startup operates and want to accelerate your impact and learning, this is it.

We’re Looking for Someone Who Is:

• 2–4 years into their career, ideally with experience in:

• Management consulting or investment banking

• Early-stage startups in Chief of Staff, BizOps, or strategy roles

• Operations or finance roles with high ownership and visibility

• A structured thinker with a bias for action — able to break down complex problems, drive clarity, and execute quickly.

• You can operate both at 30,000 feet and in the weeds.

• Highly resourceful — you don’t wait for direction; you anticipate, unblock, and move

• Process-minded — you notice inefficiencies and create systems that scale. You have excellent pattern matching, and you know how to use your learnings to optimize a system or process.

• Low ego, high horsepower — you do what needs to be done, from recruiting team members to strategic projects to shadowing field ops.

What You’ll Own

• Co-pilot the business alongside the COO

• Help manage cross-functional alignment across our Sales, Recruiting, Support, & Back Office functions (screenshot below)

• Become a subject-matter expert who can both handle escalations and build processes to mitigate future escalations

• Identify and address organizational bottlenecks

• Work with our data and product teams to track critical KPIs and make data-driven operational decisions

2) Strategic Projects (both Product & Process)

• Own high-priority initiatives across the different “domains” of the business (screenshot below) – from improving our Top of

• Funnel spend on the Recruiting side of the business to improving our Support Knowledge Base to managing multi-state compliance

• Work with the leadership team to prioritize the highest-impact initiatives

3) Product Innovation

• Transform front-line insights into product requirements

• Partner with our Product team to identify and solve operational and scaling challenge

• Chief of Staff 1

You Might Be a Fit If:

• You’ve thrived in fast-paced, ambiguous environments

• You’re both analytical and scrappy — Excel is second nature, but you’re also not afraid to pick up the phone

• You’re comfortable managing up, down, and sideways

• You’re hungry to learn and grow, but humble enough to take notes and iterate quickly

This Role Is Not for You If:

• You’re looking for a highly structured or siloed role

• You’re not interested in owning multiple workstreams or jumping into unfamiliar territory

• You need to be told what to do — we need someone who can spot problems before they happen

What We Offer

• Ownership & autonomy –We’re a small team, so there is the opportunity to take “Complete Ownership” and focus on the highest-impact initiatives. You will work directly with the COO.

• Large amount of exposure and impact across all areas of the business

• Competitive comp and benefits package

• Equity ownership – meaningful upside as we scale

• Transparent leadership and strong mentorship from seasoned startup operators

• Ability to work out of our Houston HQ with a hybrid work schedule