Support Engineer

Responsibility

Experience: 3+ Years

Type: Contract for 6 Months + Extendable

Location – Noida/ Bangalore

Night shift – rotational

Reporting Relationship: Project Manager

Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.

Job Responsibilities:

• Knowledge of Service Now.

• Familiar with running SSH commands on network devices.

• Experience using Citrix Desktops.

• Experience using Remote Desktop to configure hardware and software on Windows computers.

• Knowledge of DHCP and DNS.

• Experience working on incidents passed to them from lower-tier support groups.

• Experience in troubleshooting complex hardware and software components.

• Knowledge of configuring network-based printers

Bonus Points:

• Knowledge of Point-of-Sale peripherals.

• Experience working in the retail domain.

• Experience writing knowledge base articles.

Minimum requirements:

• L2 level of troubleshooting

• Qualification: – BCA/MCA/B Tech/BE or equivalent

• Provide case status updates to Customer and Retail Solutions personnel.

• Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years’ experience