Team Leader.Trade Operations-OT India

• Managing customers’ expectations, Ideation and working on automation projects

• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Audit observations if any, must be closed in an effective and timely manner.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.

• Acts as an authorizer/maker.

• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.

• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import scenario.

• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.

• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.

• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results

• Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.

• Shares responsibility with his/her seniors.

• Having the fair understand about the RBI Guidelines and experience in India Ops