Technical Coordinator

Project /Technical Coordination and Execution

• Coordinate survey and installation activities for infrastructure projects.

• Act as a bridge between field technicians, vendors, project managers, and customer contacts.

• Ensure execution as per approved runbooks, technical coordination plans, and scope documents.

• Monitor project milestones and proactively identify risks or delays.

• Escalate issues appropriately to next-level support or management when required.

• Possess working knowledge of infrastructure devices including:

• Routers

• Switches

• Wireless Access Points

• Network Racks and Structured Cabling

• Basic LAN and WAN concepts

• Understand installation and validation processes for network equipment.

• Perform initial troubleshooting for infrastructure-related issues.

• Validate deliverables such as installation photos, cabling confirmation, and device connectivity.

• Ensure field execution aligns with technical scope and device configurations.

• Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.

• Coordinate with:

• Field technicians

• Vendors and supplier partners

• Project Managers

• Resource Coordinators

• Customer site contacts

• Manage bridge calls during execution windows.

• Maintain clear and professional communication across different time zones.

• Prepare and share structured reports with stakeholders.

• Maintain and update project trackers and documentation.

• Share daily execution updates, risk reports, and closure summaries.

• Ensure documentation accuracy including runbooks, coordination plans, and execution reports.

• Support utilization, status, and operational reporting requirements.

• Bachelor’s degree or equivalent experience.

• Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.

• Strong understanding of infrastructure devices and network fundamentals.

• Knowledge of router, switch, and access point installation processes.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with ability to interact confidently with global stakeholders.

• Ability to manage multiple projects simultaneously.

• Strong analytical and problem-solving capabilities.

• High attention to detail and ownership mindset.

• Ability to work independently and in a team environment.

• Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.

• Experience handling enterprise infrastructure deployment projects.

• Exposure to project coordination or vendor management.

• Experience managing global stakeholders across different time zones.

• Ability to handle escalations professionally and confidently.

• Opportunity to work on global enterprise infrastructure projects.

• Exposure to multi-regional project coordination.

• Career development into advanced technical or project management roles.

• Collaborative and performance-driven work environment.