Technical Customer Support
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Customer Support Specialist
Location
São Paulo, Brazil
Why You Should Join Fluke Reliability?
At Fluke Reliability, we help organizations around the world improve asset performance, reliability, and safety through powerful software solutions. As a Customer Support Specialist, you’ll be part of a growing, collaborative team at a pivotal stage—supporting customers across industries while building deep product knowledge and technical skills.
This is an entry‑level, “ground‑floor” opportunity with clear pathways for internal growth. Many team members advance into roles in Account Management, Professional Services, Sales, or advanced Support as they develop their expertise.
What You’ll Do?
• Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
• Respond to customer inquiries via phone, email, chat, and web meetings
• Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
• Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
• Collaborate closely with teammates to deliver a consistent, high‑quality support experience
• Contribute to customer‑facing documentation and knowledge base articles
• Participate in software testing and feedback to help ensure new releases are ready for customers
• Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity
What You Bring?
Must‑Have Qualifications
• Ability to communicate clearly and professionally in English (written and verbal)
• Strong problem‑solving and analytical skills
• Comfort learning and explaining technical concepts to a non‑technical audience
• Ability to work independently while collaborating effectively within a team
• Strong organizational skills and ability to work in a fast‑paced environment
Nice‑to‑Have Qualifications
• Bachelor’s degree (or equivalent practical experience)
• Customer service or technical support experience
• Mechanical aptitude or interest in industrial or reliability‑focused software
• Database knowledge or experience
• Spanish language skills
What You’ll Get?
• Hands‑on training and deep exposure to industry‑leading reliability software
• Clear career development paths and internal mobility opportunities
• Supportive, team‑oriented culture that values learning and knowledge sharing
• Opportunity to work with customers across a wide range of industries
• Competitive compensation and benefits package
• A workplace committed to inclusion, respect, and equal opportunity for all employees
Fluke Reliability is an equal opportunity employer. We encourage candidates from all backgrounds to apply, even if you don’t meet every qualification listed. If you’re excited about helping customers succeed and growing your career in software and technology, we’d love to hear from you.
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Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].