Technical Support Engineer / IASM

Company Description

At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.

Key Responsibilities

• Provide technical support via calls, email, and ticketing systems

• Communicate effectively with customers and resolve issues

• Analyze and troubleshoot application, database, and infrastructure issues

• Execute SQL queries and scripts for data analysis

• Use SQL Profiler to diagnose performance issues

• Handle database scripts and index-related troubleshooting

• Troubleshoot Windows OS issues including third-party driver problems

• Analyze logs using Event Viewer

• Manage Windows services using services.msc

• Understand server concepts and types of servers

• Create and manage Active Directory accounts

• Perform password resets and account unlocks

• Document issues and resolutions

Qualifications

• 1+ year of experience in Technical Support / Application Support

• Strong SQL knowledge including queries and SQL Profiler

• Good understanding of databases, scripts, and indexes

• Hands-on Windows OS troubleshooting experience

• Knowledge of Active Directory administration

• Excellent verbal and written communication skills

• Comfortable speaking with customers over calls

Additional Information

Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.