Utility Directors
Create a free account to apply in seconds
Platform
Built For
Resources
Company
TRUST
See how small and mid-sized utilities achieved measurable ROI with SMART360.
50
1
2
3
4
1
2
3
,
0
1
2
3
4
5
6
7
8
9
0
0
0
0
0
0
0
0
00+
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
Meters Live
8
1
2
3
4
5
6
7
8
9
0
0
0
0
0
0
0
0
0
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
%
ROI Increased
4
1
2
3
1
2
7
1
2
3
4
5
1
2
3
4
%
Less Ops Investment
2
1
2
3
4
1
2
3
5
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
Built-in Integrations
Sound Familiar?
Our CIS is 15 years old.
Legacy contracts are expiring. Your vendor stopped innovating. But replacing a CIS feels like open-heart surgery.
We run 4 systems that don't talk.
Billing in one tool. Meters in another. Field work on paper. You're the integration layer.
The last upgrade took 18 months.
Board patience is thin. Staff patience is thinner. You need results before the next budget cycle.
Half my team retires in 5 years.
Tribal knowledge walks out the door. You need a system that captures processes, not just data.
One login. One vendor. One team that knows your configuration. No more finger-pointing between systems.
One Platform. Built for How Utilities Actually Work.
47% Lower Day-1 Costs
Island Water Authority saved $240,000 in year one compared to their legacy Daffron system.
$240,000 saved in year one vs. legacy system
No per-user fees. Unlimited staff on one subscription
Pay-per-meter pricing. Budget predictable from day one
20-24 Week Go-Live. Not 18 Months.
Phased rollout. Structured onboarding. Staff trained. Board updated.
Template-driven configuration. No custom dev work
Parallel data migration with zero downtime
Staff training built into the implementation timeline
One Platform. One Database.
When data changes in one place, it updates everywhere.
Same-database architecture eliminates vendor finger-pointing
8+1 modules all accessible from one login
Real-time dashboards across every department
Per-Meter Pricing. Unlimited Users.
Every department gets access from day one. Budget stays predictable.
Transparent pricing your board can approve in one meeting
Scale as connections grow. No surprise invoices
3-5 year contracts with locked-in rates
Built for utilities managing 3,000–100,000 connections
Why You Should Make the Switch
What you deal with today
What changes with SMART360
you spend a week pulling data from four systems
Reporting and analytics sit on the same database as billing, metering, and field ops.
Meter reads don't match billing
Validated reads flow directly into billing. Same system, same audit trail.
Field crew has Sync Issues with back office
Work orders, field service, asset records, and billing share one workflow.
retirement means — knowledge leaves with them
Workflows are configured in the system, not memorized. New staff follow the same process because it's built into the platform.
Three vendors, three contracts, three Headaches
One platform. One vendor. One team that knows your utility's configuration. Quarterly business reviews, with sucess teams.
Success Story
Water Utility
Island Water Authority Reduces Costs by 47%
92%
decrease in billing errors
35%
more service calls
$1.2M
savings annually
Size: 28,000 connections
28,000 connections. How a municipal utility replaced legacy systems and achieved 99% billing accuracy with 47% lower costs in year one.
Read Full Case Study
Hear Directly From Our Customers
Hear from some of our amazing customers who trust SMART360.
We were really impressed with how the Bynry team took the time to understand what we needed… They didn't just offer a product, they offered a solution.
Reshimna William
Project Manager at Isle Utilities
SMART360 has really changed the way we manage customer information, billing, and service requests - it's fast, easy to use, and gives us real-time visibility.
John Mauli
IT leader at Island Water Authority
What impressed me the most was how grounded the Bynry team is. They really understand utilities and aren't just selling software - they're solving problems.
Doug Rosenberg
Business Advisor with Deep Utility Experience
Resources
Insights & Expertise
Tools and strategies modern utilities need to grow and modernize.
Utility CIS Pricing: What to Budget in 2026
CIS Utility Software: Hub of Customer-Centric Management
Customer Information System Software: 7 Reasons Utilities Need It
Still Running 5 Systems to Send One Bill?
See how utility directors are replacing legacy tools with one platform for billing, meters, field ops, and customer management.
Book a demo
Questions We Hear From Directors
Is SMART360 proven for a utility our size?
Yes. Deployed at utilities managing 3,000 to 100,000 connections. 51,200+ meters live. 99% billing accuracy. 100% customer retention rate.
What about staff resistance to a new system?
Training is built into our 20-24 week implementation. No-code configuration means staff learn the system fast. Templates, not custom dev work.
What happens to our historical data?
Full migration included. OCR-based extraction from scanned documents. 100% accuracy within 1 week. Nothing left behind.