Vice President, Client Operations

In this role, you’ll make an impact in the following ways:

• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.

• May resolve typical issues or escalate to management as appropriate.

• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

• Apply advanced problem-solving skills, judgement, and experience to analyze information.

• Use developed communication skills to deliver high quality service to a specialized client base.

• Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies; leverages an in-depth understanding of broader BNY services and offerings.

• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.

• May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.

• Leads and participates in internal activities and initiatives designed to improve client experience.

• Use in-depth knowledge of client issues and needs to help develop process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.

• Typically 7-12 years of experience.

• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

• Prior fixed income knowledge highly preferred

• Experience in an operational area and/or client services preferred.

• Excellent customer focus, time- management and relationship management

• Possess excellent interpersonal skills and positive attitude.

• Strong analytics skills and detail-oriented.