Commercial Account Manager

Born in India, Built for the World

Amagi is an Emmy®-winning, agentic industry cloud platform powering the
modern video economy. We help media companies unify streaming and broadcast
workflows, modernize operations, and maximize monetization—from live remote
production and real-time ad decisioning to automated playout and global content
syndication.

Trusted by a majority of the world's top 50 listed media companies, Amagi
delivers:

* 9,000+ channels across 300+ content distributors
* 500,000+ hours of content processed
* 26 billion+ monetized ad impressionsWe power marquee brands including CBS,
BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events:
The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Amagi is built on the belief that freedom and happiness are essential for
people to do their best work. We call it the Amagi Way: a unique DNA of
goodness, purpose, and innovation that shapes how we work, the teams we build,
and the impact we want to make together. Over the last two decades, it has been
the driving force behind how we have redefined the video economy while
contributing to the communities around us.

Headquartered in Bengaluru, India, and listed on the BSE and NSE, Amagi is a
global team of 1,000+ people spread across offices in the Americas, EMEA, and
APAC.

To learn more about our impact, we invite you to explore here
.

Work Mode : Hybrid

Location : Bengaluru (Bannerghatta Road)

Role Overview:

We are looking for exceptional people to take a position as a members of our
fast-growing Commercial Account Management team that helps Amagi’s commercial
customers fully utilise Amagi's products and services. This person will be a
strategic advisor, a technical consultant and a solution architect, who
possesses a mix of technical and business skills to navigate complex accounts,
nurture them to grow and close the deals.

The primary responsibility of this role is to own the designated customer
account. The account managers must ensure high levels of customer satisfaction
and recognition of Amagi’s value, with the main objective of driving renewals
and additional revenue.

What will you own?

* Be the single point of contact for all customer queries. Own the account
and make sure the customer gets the best service from Amagi.
* Build and maintain long-term relationships with customer-side
decision-makers and product users.
* Proactively solve problems for the customers with a sense of urgency to
bring things to a quick resolution.
* Be an active advocate of Amagi’s products and capabilities to the customer.
* Cross-sell and up-sell various Amagi Products/services to the customers.
* Drive renewals and growth among our most valuable customers.
* Analyse accounts to identify opportunities for growth as well as risks of
churn.
* Maintain a cadence of communicating with customers about their roadmap
trends, and identifying, developing and closing deals for both tactical and
strategic projects.
* Manage pipeline, build forecasts, and effectively plan the year and achieve
the sales targets.
* Provide feedback to the internal teams regarding the product and service
improvement.
* Become a Streaming TV | OTT | FAST | Content distribution expert and an
industry consultant.
* Be responsible for customer’s success and customer happiness.

What are we looking for?

* 4+ years in Customer Success, Account Management, or similar customer
facing roles within Internet Publishing, Media & Entertaiment, Broadcast,
Streaming TV, OTT or similar industries.
* Previous experiences in technical but customer-facing roles like
Solution/Sales Engineer, Customer Engagement Engineer, Technical Account
manager.
* Technical background with understanding of digital workflows, video
streaming management, distribution, analytics and monetization
* Experience building and maintaining relationships, while driving engagement
and upsells.
* Ability to understand customer business strategy, goals and initiatives to
translate these into Amagi’s opportunities to strengthen customer
relationships..
* Proven ability to operate effectively in a fast-paced, entrepreneurial
environment in which cross-functional teamwork and initiative is a must.

Life at Amagi

Amagi is an equal opportunity employer. Our culture is built around four
values that show up in how we work every day.

* Be Vulnerable, Be You. Authenticity is our baseline.
* Goodness Wins. We always lead with integrity.
* Have Fun with Challenges. We see obstacles as opportunities, not roadblocks.
* Think Macro, Do Micro. We dream big but execute with relentless precision.

A Place That Takes Care of You

We care about you as a whole person, and our offerings reflect that. You and
your loved ones have access to comprehensive health insurance and our Employee
Assistance Program, which covers mental health counselling, financial and legal
guidance, and diet and nutrition support. Our office spaces are naturally lit
and ventilated, with nutritious meals available every day. An on-site gym and
wellness rooms are available for you to rejuvenate.

We believe good work should transcend building a great product. Our Employee
Resource Group gives you a community within the company. Our volunteering
programs and community initiatives give you ways to contribute to the world
outside of it.

Employment Type: full-time

Experience: 4-8 years