Customer Care Professional Credit & English Fluent + Another European language

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

In Global Commercial Credit (GCC) we are very excited to present the following job opportunity. This is a great time to join a fast-growing business unit, work with an enthusiastic group of colleagues and develop your career.

Why Global Commercial Credit? GCC has been a recently growing department within American Express, and here we are truly committed to the vision of providing the world’s best credit and underwriting experience every day. Through our teams, we deliver superior service around the world by recovering delinquent balances and limiting American Express’s exposure to losses from corporations, their card members and from our Merchants. Covering nearly 30 markets, our team services over a dozen languages.

This role as Merchant Credit Specialist, permanent position in the Merchant Credit team, will involve servicing the EMEA markets (Austria, Finland, France, Germany, Netherlands, Spain, Sweden, Belgium & Multicurrency). The team deals with merchant debit balance collections, insolvencies and write-off prevention. This is a role in the collections function.

This is an excellent opportunity to join a positive, multicultural and multilingual team servicing our merchants.

Responsibilities

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Manage the collection of overdue payments.

• Understand customers financial arrangements and requirements.

• Use negotiation and relationship management skills to provide win-win outcomes.

• Strategic decision making to drive customer loyalty and growth for the business.

• Outbound and Inbound calls with some back-office tasks.

• Secure repayment of overdue funds and avoid potential losses/write-offs.

• Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

Qualifications

• Strong analytical mindset.

• Strong numeric skills.

• Excellent interpersonal, relationship building and communication skills.

• Ability to work both independently and in a team environment.

• Ability to take a professional approach to challenging situations.

• Understanding customers financial arrangements and requirements.

• English Fluent + another European language: French, German, Spanish, Swedish,

• Finnish

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.