Customer Service Representative (Non-Voice) – Cantonese Speaker

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (Non-Voice) Cantonese Speaking to support an established insurance client. This role primarily involves handling customer inquiries via written channels (email, chat, and back-end processing), ensuring accurate and timely resolution while maintaining high service standards.

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Requirements:

• Language:

• Fluent in Cantonese (read & write) – mandatory

• Good command of English

• Education & Experience:

• Fresh graduates are encouraged to apply

• Customer service or internship experience is an added advantage

• Skills:

• Strong written communication skills

• Good problem-solving and analytical abilities

• Attention to detail and accuracy

• Ability to multitask and manage time effectively

• Other Requirements:

• Willing to work on-site in George Town, Penang

• Willing to work rotational shifts, including weekends and public holidays

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Key Responsibilities:

• Handle customer inquiries via email, live chat, and internal systems (non-voice channels)

• Provide accurate information regarding insurance policies, claims, and account-related matters

• Process customer requests, updates, and documentation with high attention to detail

• Ensure all responses meet quality, compliance, and SLA requirements

• Liaise with internal teams to resolve complex cases efficiently

• Maintain proper documentation of all customer interactions in the system