Director-Assistant

The Marketing, Membership & Investment Optimization (MMIO) team serves as the growth architecture and investment optimization engine for Membership—driving premium growth through data driven decisioning, personalization strategy, and disciplined investment management.

The Director Assistant will report directly to the Senior Vice President of Marketing, Membership & Investment Optimization and serve as a strategic advisor and operational leader for the organization. This individual will act as an extension of the SVP leadership office, driving strategic planning, organizational effectiveness, executive communications, and operational excellence across the business.

This role requires a highly strategic and intellectually curious leader who can operate effectively in a fast-paced and highly matrixed environment. The successful candidate will possess exceptional executive presence, communication, storytelling, organizational leadership, and problem-solving capabilities, with a proven ability to synthesize complex topics into clear, actionable recommendations for senior leadership audiences.

Responsibilities

• Serve as a strategic thought partner and extension of the SVP leadership office, driving alignment and execution across high-priority business strategy, transformation initiatives, and organizational objectives.

• Drive the operating rhythm for the MMIO organization, including leadership meetings, strategic reviews, annual planning, prioritization, and talent processes.

• Develop executive-level presentations, strategic narratives, and leadership communications for senior leadership forums, operating reviews, town halls, and enterprise discussions.

• Synthesize complex business topics, performance insights, and recommendations into concise, executive-ready materials that support decision-making and influence stakeholders.

• Partner with leaders across USCC, ED, Tech, Finance, CFR, Decision Science, Control Management and other enterprise teams to advance strategic initiatives and improve organizational effectiveness.

• Help drive decision-making processes by identifying risks, tradeoffs, dependencies, and recommendations across strategic initiatives and business priorities.

• Champion colleague engagement, talent planning, and organizational culture initiatives across the MMIO organization.

• Drive adoption of AI-enabled ways of working to improve efficiency, insight generation, communication, and decision support through emerging tools and automation.

• Represent the MMIO organization in broader leadership, engagement, and enterprise forums, building strong partnerships and influencing outcomes across a highly matrixed organization.

Qualifications

Minimum Qualifications

• Strategic, intellectually curious self-starter with demonstrated ability to operate effectively in fast-paced and ambiguous environments.

• Proven ability to drive enterprise-level impact through strategic thinking, prioritization, influence, and execution across complex organizations.

• Exceptional executive communication, storytelling, and presentation development skills, with demonstrated ability to create polished executive-ready materials.

• Strong executive presence and relationship management skills, with ability to influence and align stakeholders across a highly matrixed organization.

• Strong analytical and problem-solving, with ability to synthesize complex topics into clear, actionable recommendations.

• Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results independently.

• Passion for colleague engagement, organizational culture, and team leadership.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.