Global New Account Specialist

The Global New Account Specialist plays a key role in delivering excellent customer service by handling customer inquiries in a fast-paced environment, resolving concerns with empathy and professionalism, and making sound decisions while balancing customer satisfaction and business goals.

Responsibilities

• To process New Accounts application to follow through the NAs Desk Instruction guideline and comply with regulation required and policy required when receiving or pre-screening for editing all related coding and review all supporting documentation

• To process and ensure New Accounts comply with regulation required and policy required when POB process and accuracy updated in system

• To process and ensure application forms and media filing correctly and keep confidential and comply with regulation required.

• Response for handling Inbound / Outbound calls and follow up the action taken

• To perform New Accounts servicing calls, whilst delivering the first- class customer service.

• Other duties as assigned by Leader.

Qualifications

• College/University degree

• Have Fluent English speaking and written skills both English and mandarin

• Be Punctual and responsible.

• Action plan taken upon management's advice

• Problem solving skill

• Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.

• Must have strong time management skills and the ability to work under pressure and with limited supervision.

• Well communication. Ability to effectively communicate American Express concerns while ensuring customers that they are valued.

• Computer literate with a solid working knowledge of current internet technology and the ability to research information for business related purposes. PC skills, ie, Microsoft Word, Excel, PowerPoint

• General commercial/banking or credit card industry knowledge

• Honest, patient, responsive and with good integrated personality

• Must have strong time management skills and the ability to work under pressure

• Must be willing and able to overtime or work any shift within our hours of operations, which includes weekends and long holiday