Global Resolution Engineer - Networking SME - U.S. Remote
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Careers at WEKA
WEKA is growing fast! We’re looking for smart, dedicated, driven individuals that want to help the world’s most innovative organizations solve complex data management challenges.
Be part of something big at WEKA
WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.
WEKA is a pre-IPO, growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!
Our Culture
WEKA is growing fast! We’re looking for smart, dedicated, driven individuals that want to help the world’s most innovative organizations solve complex data management challenges.
Work 4 WEKA
R&D
R&D
Sales
Sales
Marketing
Marketing
Customer Success
Customer Success
Tel Aviv
Tel Aviv
Silicon Valley
Silicon Valley
Remote
Remote
UK
UK
How We Work: The WEKA Way
We are Accountable
We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
We are Brave
We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
We are Collaborative
True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we’re unstoppable.
We are Customer-Centric
Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.
Check Out Our Open Positions
Global Resolution Engineer - Networking SME
About The Position
WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.
WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.
What you'll be doing:
As a Global Resolution Engineer (GRE) – Networking SME at WEKA, you will serve as a top-tier technical escalation resource with deep specialization in networking for high-performance computing (HPC), AI/ML, and enterprise environments. You will be embedded in the GRE team and work cross-functionally with Customer Success, Engineering, and Product to resolve critical customer issues, influence product networking design, and improve global support readiness.
You will combine your expertise in modern networking technologies (Ethernet, Infiniband, RDMA, DPDK, UCX) with an understanding of WEKA’s unique networking stack and deployment architectures, helping customers achieve maximum performance, stability, and scalability in demanding environments.
As a GRE - Networking SME you'll:
• Serve as the primary escalation point for complex customer issues related to networking, fabric design, connectivity, and performance in WEKA deployments.
• Troubleshoot Layer 1–4 networking problems in high-throughput, low-latency environments, including AI/ML pipelines and HPC clusters.
• Collaborate with Customer Success Engineers to mentor, review case strategy, and elevate overall team networking competence.
• Engage in proactive problem prevention by analyzing field data to identify emerging patterns, bottlenecks, or systemic flaws in network configurations.
• Maintain and evolve WEKA’s Known Issues Database, Technical Advisories (WTAs), and Knowledge Base (KB) with network-centric content.
• Partner with the Development team to provide detailed root cause analyses and influence future product capabilities and diagnostics tools.
• Conduct deep-dive training sessions on advanced networking topics for internal support teams and key customers.
Participate in technical design reviews, both internally and with customer architecture teams, to ensure networking best practices are followed.
• Continuously improve WEKA’s internal tooling for packet capture, latency analysis, flow visualization, and path validation.
• Represent GRE in cross-functional architecture reviews involving customers, field engineers, and partners, with a focus on networking readiness and scalability.
• Support global 24/7 operations through on-call participation and high-severity incident resolution.
Requirements: