Senior Designated Services Engineer - U.S. Remote
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Careers at WEKA
WEKA is growing fast! We’re looking for smart, dedicated, driven individuals that want to help the world’s most innovative organizations solve complex data management challenges.
Be part of something big at WEKA
WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.
WEKA is a pre-IPO, growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!
Our Culture
WEKA is growing fast! We’re looking for smart, dedicated, driven individuals that want to help the world’s most innovative organizations solve complex data management challenges.
Work 4 WEKA
R&D
R&D
Sales
Sales
Marketing
Marketing
Customer Success
Customer Success
Tel Aviv
Tel Aviv
Silicon Valley
Silicon Valley
Remote
Remote
UK
UK
How We Work: The WEKA Way
We are Accountable
We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
We are Brave
We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
We are Collaborative
True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and we communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and the results we achieve. Together, we’re unstoppable.
We are Customer-Centric
Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.
Check Out Our Open Positions
Senior Designated Services Engineer
About The Position
WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.
WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.
What you'll be doing:
As a Senior Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships.
Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.
As a Senior Designated Services Engineer, you’ll
• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
• Provide feedback to Engineering to enhance product supportability, usability, and serviceability.
• Support pre-sales engineers, partners, and resellers with technical expertise.
• Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
• Own, track, and document customer issues via the ticketing system.
• Communicate clearly and professionally with customers, partners, and internal teams.
• Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
• Manage multiple projects and support cases concurrently.
• Advocate for customer concerns and represent WEKA externally.
• Develop subject matter expertise in WEKA and customer technologies.
• Participate in on-call, follow-the-sun support rotations as needed.
• Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.
Requirements:
• 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.).
• Strong technical troubleshooting in multi-platform, distributed environments.
• Strong understanding of distributed storage systems.
• Expertise in Linux/Unix administration.