IT Suppot engineer_EUC L2

Post Date:

Apr 15, 2026

Location:

Barcelona

Company:

AVASO TECH PRIVATE LIMITED

Hardware break-fix service:

• Create and track support cases with the manufacturer for faulty computers and components

• Configuration and management of Company Mobile Phones

• Assist with hardware changes and coordinate with other technical employees in server rooms (Smart Hands process)

• Activate, configure and troubleshoot Teams Phone and meeting rooms

• Work with Third Party Vendors to remediate complex AV issues as needed

• Replace expired or faulty devices

• Configure, set up and troubleshoot printers and print servers

Software Support for:

• Perform manual software installations & upgrades

• Image Management and Configuration support (SCCM & Intune)

• Update and maintain Asset Management system

• Support on Patch management

• Support for Windows updates

ITSM:

• Provide first/second level contact and problem resolution for customer issues

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Troubleshoot technical issues and coordinate solutions

User Management:

• Provide support for access management issues

• End User Trainings

• VIP Support for dedicated named people

Network & Connectivity:

• Troubleshooting network issues by executing tests like ping/telnet commands

• Perform a physical check of network port for wired connection

• Perform a physical check of access points for Wireless Connection

• Support and Troubleshoot VPN connection issues