Sr. Field Engineer

Post Date:

Apr 13, 2026

Location:

Tokyo (capital)

Company:

AVASO TECH PRIVATE LIMITED

Job Description: Senior Field Engineer

Position : Senior Field Engineer

Department : Global Field Services - APAC Reports To : Field Services Manager Location : Yokohama, Japan

Summary: The Senior Field Engineer plays a crucial role in providing technical expertise and support for on-site installations, maintenance, and troubleshooting of complex systems and equipment. This role requires a high level of

technical proficiency, leadership, and customer interaction to ensure successful project execution and client satisfaction. Responsibilities:

• On-site Technical Expertise:

• Lead the installation, configuration, and testing of advanced systems and equipment at client locations.

• Provide in-depth technical knowledge to resolve complex technical issues and challenges.

• Collaborate with cross-functional teams to ensure seamless integration and functionality of systems.

• Project Management:

• Act as a point of contact for clients during the project lifecycle, addressing their technical queries and concerns.

• Manage project timelines, resources, and deliverables to ensure on-time and within-budget project completion.

• Conduct thorough site assessments and risk evaluations before project initiation.

• Troubleshooting and Maintenance:

• The technician must have hands-on experience with hardware such as hubs, bridges, LAN switches, WAN routers, and modems.

• They should possess knowledge of IP addresses and understand what subnets are.

• They should have a working knowledge of layer 2 technologies, including Ethernet, Gigabit Ethernet, Serial, ATM, ISDN, DSL, and Optical, among others.

• They should have a basic understanding of protocols like FTP, TFTP, and loopback addresses.

• The technician should be able to identify Cisco products by logo markings, model numbers, and components like WIC, VIC, VWIC, Network Modules, and power supplies.

• They should have knowledge of storage solutions such as Flash, NVRAM, PCMCIA/COMPACT FLASH.

• The technician should be capable of working in different operating modes like User/Privileged EXEC Mode and Global configuration mode, and they should be able to navigate between these modes.

• They must have knowledge of working commands like ping, write/erase memory, etc.

• They need to have knowledge of the Windows 10 Pro and Enterprise operating systems.

• The technician should carry a laptop and console cable.

• Leadership and Training:

• Provide mentorship and guidance to junior field engineers, fostering their technical growth and skill development.

• Conduct training sessions and workshops for clients and internal teams on product usage, maintenance, and troubleshooting.

• Documentation and Reporting:

• Maintain accurate and detailed documentation of all on-site activities, including installation procedures, configurations, and issue resolutions.

• Generate comprehensive reports for clients and internal stakeholders, highlighting project progress and outcomes.

• Continuous Improvement:

• Stay updated with industry trends, technological advancements, and best practices in the field.

• Propose and implement process improvements to enhance efficiency and quality of field operations.

• Customer Relationship Management:

• Cultivate strong relationships with clients, acting as a technical advisor and ensuring their needs are met effectively.

• Gather feedback from clients to identify opportunities for improvement and innovation.

Qualifications:

• Bachelor's degree in Engineering or a related technical field. Master's degree is a plus.

• Minimum 5 years of experience in field engineering or a related technical role.

• Strong problem-solving skills with the ability to troubleshoot complex technical issues.

• Effective communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.

• Leadership skills to guide and mentor junior engineers.

• Proficiency in documentation and report writing.

• Willingness to travel extensively to client sites as required.

• Relevant certifications

Tools:

• Make a physical connection from his/her laptop to Cisco console port.

• Make a physical Ethernet connection from his/her laptop to router or switch Ethernet port.

• Have his/her PC setup such that they may join an MS teams or Cisco Webex session.

• He/she should be satisfied that their PC is set up securely such that if BT ask to take over the engineers PC, when console connected and interrogate / change settings on the device.

• Standard Tool

• Mobile Smart Phone