Merchant Relationship Analyst

Responsible for the end-to-end management of American Express merchant relationships with key Merchants in Mexico within an assigned portfolio. This role is focused on developing and strengthening long-term strategic partnerships, ensuring a deep understanding of client needs, and delivering value-driven solutions.

The position requires the ability to effectively influence, collaborate, and apply consultative selling techniques to enhance the American Express value proposition. Additionally, the role is accountable for implementing profitable business strategies that balance client satisfaction with the company’s financial objectives, driving sustainable growth and strong business performance across the portfolio.

Responsibilities

• Manage a portfolio of high value portfolio of merchants and drive growth through proactive account development.

• Drive business results and support delivery of all key business metrics and goals

• Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients

• Execution of opportunities to drive and improve merchant satisfaction.

• Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points.

• Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies.

Qualifications

• Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily.

• Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities.

• Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities.

• Very good statistical and analytical skills.

• The resilience and composure to remain positive under pressure and continually evolving circumstances.

• Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience.

• Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication.

• Goal oriented with effective time management skills.

• IA knowledge is important for this position