Product Controls & Communications Jr Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Product & B2B Analyst is responsible for executing key product and compliance processes, with a special focus on sales enablement and B2B initiatives. The role develops and maintains sales scripts, reviews training content, leads the call quality monitoring process, manages the approval of Terms & Conditions for insurance promotions, and ensures that all product communications go through the required compliance and legal approval workflows.

The Product & B2B Analyst directly contributes to:

• Assuring compliance by ensuring sales scripts, T&Cs, and product communications meet all legal and regulatory standards.

• Responsible of scripts and accurate training materials.

• Reducing operational and compliance risks by leading the call quality monitoring process.

• Enabling the timely launch of product promotions through efficient approval of Terms & Conditions.

Key Responsabilities:

• Sales Script Development: Creates, updates, and maintains compliant and customer-centric sales scripts across channels.

• Training Review: Reviews training materials to ensure alignment with product positioning, compliance standards, and sales effectiveness.

• Call Quality Process: Leads the monitoring of call quality, identifying gaps and implementing improvements to mitigate risks and improve customer outcomes.

• Terms & Conditions Management: Owns the development and approval of Terms & Conditions for insurance promotions, coordinating with compliance and legal teams.

• Product Communication Approvals: Manages the full approval process for product-related communications, ensuring accuracy, timeliness, and compliance.

• Support for B2B Initiatives: by ensuring materials, processes, and communications are in place and approved

Minimum Qualifications

• Bachelor’s degree in MKT, Communications, business, finance, or related field

• Strong organizational and project management skills

• Detail oriented

• Analytical thinking to identify risks and propose solutions

• Ability to collaborate effectively with cross-functional teams

• High accountability and ownership of E2E processes
Advanced English Level

Responsibilities

Key Responsibilities:

• Sales Script Development: Creates, updates, and maintains compliant and customer-centric sales scripts across channels.

• Training Review: Reviews training materials to ensure alignment with product positioning, compliance standards, and sales effectiveness.

• Call Quality Process: Leads the monitoring of call quality, identifying gaps and implementing improvements to mitigate risks and improve customer outcomes.

• Terms & Conditions Management: Owns the development and approval of Terms & Conditions for insurance promotions, coordinating with compliance and legal teams.

• Product Communication Approvals: Manages the full approval process for product-related communications, ensuring accuracy, timeliness, and compliance.

• Support for B2B Initiatives: by ensuring materials, processes, and communications are in place and approved

Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.