Senior Manager-Strategy & Product Direction

The Senior Manager, B2B Next Gen – Strategy & Product Direction will play a critical role in defining the future of American Express’ B2B payment capabilities, including Dynamic Pricing, Supplier Initiated Payments (SIP), and Buyer Initiated Payments (BIP).

This role is responsible for shaping what we build and why—grounded in deep customer, supplier, and market insight—and ensuring that new capabilities are aligned to real market needs and positioned to scale. The individual will operate across the full product lifecycle, from identifying opportunity spaces to informing product direction and diagnosing in-market performance.

Success in this role requires the ability to structure ambiguity, develop clear and differentiated value propositions, and continuously refine product strategy based on real-world performance signals, including activation and transaction volume.

Responsibilities

• Lead a robust Voice of Customer and Partner (VoC) system, integrating feedback from buyers, suppliers, field teams, and partners

• Incorporate supplier-side dynamics, including engagement drivers and quality of buyer leads, into product and strategy decisions

• Define forward-looking product strategy and roadmap direction across product portfolio

• Identify market trends, competitive dynamics, and whitespace opportunities to inform “what’s next”

• Ensure product direction reflects both buyer and supplier value creation

• Structure ambiguous opportunities into clear, prioritized problem statements

• Develop compelling, differentiated value propositions in partnership with GTM, aligned to enterprise strategy

• Translate insights into clear product direction and high-level requirements (what must exist vs. detailed specs)

• Recommend prioritization and trade-offs based on business impact, feasibility, and time to market

• Partner with Product, Technology, Risk, and Pricing teams to influence roadmap decisions

• Define initial sales plays, target segments, and account strategies

• Ensure product positioning is clear, relevant, and actionable for commercialization

• Diagnose performance across the full funnel—from pipeline through activation and early transaction volume

• Identify whether gaps stem from product design, value proposition, supplier engagement, or execution

• Refine strategy and product direction based on real market feedback and performance signals

Qualifications

• Strong background in strategy, management consulting, or product strategy

• Demonstrated ability to structure ambiguous problems and develop actionable strategies

• Experience translating insights into product direction and go-to-market approaches

• Strong analytical and communication skills with ability to influence senior stakeholders

• Bachelor's degree or equivalent work experience

Preferred Qualifications:

• Experience in B2B payments, fintech, or procure-to-pay ecosystems preferred

• MBA

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.