Senior Systems Engineer

Amagi is an Emmy-winning, AI-enabled cloud platform powering the modern video
economy. We help media companies unify streaming and broadcast workflows,
modernize operations, and maximize monetization—from live remote production and
real-time ad decisioning to automated playout and global content syndication.

Our Impact

Trusted by a majority of the world’s top 50 listed media companies, Amagi
delivers:

* 7,000+ channels across 300+ content distributors
* 500,000+ hours of content processed
* 26 billion+ monetized ad impressionsWe power marquee brands including CBS,
BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world’s biggest events:
The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Headquartered in Bengaluru with 1,000+ team members across the Americas,
EMEA, and APAC, we’re redefining how media is created, distributed, and
monetized, intelligently and at global scale.

Position Overview

As a Sr. Systems Engineer at Amagi, you will serve as a trusted advisor to
our broadcast customers, leveraging your deep expertise in broadcast
engineering and streaming technologies to address customer challenges and drive
adoption of Amagi’s cloud-based media technology solutions. You will be
responsible for the technical aspects of the pre-sales process, ensuring
seamless integration and alignment of our products with customer needs, while
representing Amagi’s innovative broadcast solutions in the market.

Key Responsibilities

* Technical Leadership: Act as the primary technical resource for the sales
team, providing expert guidance on broadcast automation, playout, live
production, graphics, distribution, and streaming technologies.
* Solution Design & POCs: Collaborate with clients to understand their
broadcast and streaming needs, design tailored solutions, and create
customer-focused Proofs of Concept (POCs) with clearly defined success criteria.
* Pre-Sales Support: Lead technical discussions during the pre-sales process,
including gathering customer requirements, conducting technical demos, and
responding to Requests for Proposals (RFPs). Manage technical customer
engagement and ensure a smooth handoff to the onboarding team.
* Product Expertise: Maintain deep knowledge of Amagi’s products and
services, including Amagi CLOUDPORT, Amagi Newspulse and Amagi THUNDERSTORM, to
build and deliver curated demos, technical presentations, and training
materials.
* Customer Relationship Management: Build and maintain strong relationships
with clients, acting as a technical advisor and ensuring their long-term
success with Amagi’s broadcast solutions.
* Industry Engagement: Represent Amagi at trade shows, conferences, and
technical forums, demonstrating our product capabilities and staying current
with industry trends and best practices.
* Feedback & Development: Gather and communicate client feedback to the
product development team, helping to influence product enhancements and
ensuring our solutions meet market demands.Duties and Responsibilities

* Manage Pre-Sales Engagements: Oversee multiple customer opportunities and
related projects, prioritizing work and proactively escalating risks in
consultation with the manager and sales teams.
* Single Point of Contact: Serve as the main technical contact for customers
during the pre-sales process, engaging subject matter experts (SMEs) as needed
for complex discussions or architecture reviews.
* Discovery & Documentation: Participate in discovery calls, accurately
document customer requirements, and create technical Statements of Work (SOWs)
for proposed solutions.
* Product Gap Analysis: Identify product gaps, create internal cases, and
collaborate with the product team on feature requests and prioritization.
* Escalation Support: Provide technical support during customer escalations
and collaborate with global internal teams during non-working hours if needed.
* Content Development: Develop technical collateral, including blog posts,
training materials, and demos, to support internal and external enablement
efforts.
* Continuous Improvement: Regularly provide feedback to enhance the pre-sales
engineering process and improve product and technical documentation.
Qualifications

* Education: Bachelor’s degree in Engineering, Computer Science, or a related
field, or equivalent years of relevant experience.
* Experience: 7+ years in media & entertainment technologies, with 5+ years
in pre-sales engineering, solutions architecture, or broadcast engineering.
* MUST have Technical Skills:
* Subject matter expertise in broadcast automation, playout, live production,
graphics, and distribution workflows.
* Strong understanding of streaming media technologies and ad monetization.
* Familiarity with cloud services (e.g., AWS, GCP) and tools such as Linux,
automation tools (e.g., Pulumi, Terraform, CloudFormation, Ansible), scripting
languages (e.g., Ruby, Python), workflows (e.g., Argo CI/CD, GitOps), or
containerized services (e.g., Kubernetes) is desirable.
* Tools Proficiency: Familiarity with sales and software engineering tools
such as Salesforce, Jira, and Confluence.
* Language Skills: Fluency in English is mandatory; proficiency in Spanish
and Portuguese is a plus.
* Communication Skills: Ability to communicate complex technical concepts
clearly and concisely in written and verbal form, including technical
instructions and product descriptions.
* Problem-Solving & Time Management: Strong problem-solving skills with a
proactive approach to identifying and resolving client challenges. Ability to
manage multiple opportunities simultaneously, with excellent multitasking and
time management skills.Additional Requirements

* Must have worked with a broadcast vendor or a customer in broadcast
engineering.
* Knowledge of broadcast operations is highly desirable.
* Professional certifications in public cloud technologies are a plus.
* No visa sponsorship or moving allowance is available.Why Join Amagi?

* Innovative Environment: Be part of Amagi’s story at the forefront of
cloud-based broadcast and streaming technology innovation.
* Career Growth: Opportunities for professional development and career
advancement in a rapidly growing industry.
* Collaborative Culture: Work with a passionate team dedicated to delivering
success for our clients and driving innovation in the media technology space.

Compensation

Salary Range: $120,000 – $160,000 USD base salary plus performance pay bonus.
In accordance with local pay transparency laws, this reflects the expected
target compensation range for this role in the United States. Actual
compensation within the range will be determined based on job-related factors
such as skills, experience, training, and location.

Total Rewards & Benefits

* Competitive total compensation, including base salary and incentive
compensation
* Comprehensive health coverage including medical, dental, and vision plans
* Retirement savings program with a 401(k) employer match of up to 3%
* Paid Time Off (PTO) including four (2) weeks of vacation plus twelve (12)
paid company holidays
* Paid parental leave for both primary and secondary caregivers
* Flexible benefits and protection programs, including Flexible Spending
Accounts (FSA), life insurance, Accidental Death & Dismemberment (AD&D), and
short- and long-term disability coverage
* Employee wellbeing support, including access to an Employee Assistance
Program (EAP)

Amagi is an EEO Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected veteran status.
Amagi will also consider for employment qualified applicants with criminal
histories in a manner consistent with EEOC guidelines and applicable local law.

Employment Type: full-time

Experience: 8-15 years